Regional Workplace Experience Lead

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The role of Regional Workspace Experience Lead is to ensure that the global experience strategy is successfully delivered at a regional level. They will work with WE&O Managers, Experience Leads and Workspace Experience Ambassadors within region to ensure the success of the programme and the highest level of service is delivered to both visitors and colleagues. Reporting to the Regional Account Lead, this role will work closely with, and matrix to the Global Workspace Experience Lead. Direct reports of this role can include, sub-regional, site-based Experience Leads, or Workspace Ambassador roles, depending on portfolio size. This role will work to continuously ensure the organization is delivering operational excellence, while also identifying innovative and creative services and solutions to expand on client requirements, working closely with internal and external partners. This position will be responsible for influencing the overall strategy, priorities, and direction for operations within the area based on key client stakeholder input. The ideal candidate is comfortable with change, taking measured risk, and influencing decision-making. What your day-to-day will look like: Strategic Management • Support on the creation and roll out of the Workspace Experience Strategy, taking ownership for your region on executing roadmaps to deliver the agreed experience scope and deliverables within the description of services. • Support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects. • Use all data insights gathered to develop and enhance the Workspace Experience global strategy. • Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements and stay ahead of the competition. • Collaborate with regional leadership and client stakeholders to align on the workplace experience vision and desired outcomes. • Analyse regional data to identify trends, best practices, and areas for improvement across markets. • Support programme strategy, scope, goals, and deliverables that drive client’s objectives in collaboration with senior executives, team members, and field operations. • Create and communicate client-facing presentations on findings, business impacts, and recommendations. • Document and analyse information and processes to solve critical business issues. • Conduct team meetings with regional team members and key stakeholders to discuss current objectives. • Prepare agendas and implement relevant training sessions and presentations, as part of the global strategy, on topics relating to the workplace experience programme. • Proactively communicate programme details across all levels of the organisation and across multiple departments in a clear and concise manner. • Completes all daily, weekly, or monthly reporting in line with strategic objectives. Transforming the Workspace Team of the future • Develop regional Workspace & Guest Experience Team capabilities, to ensure there is a highly proactive, responsive, dynamic, and agile team. • Develop and implement strategies to align Workspace & Guest Experience capabilities across multiple markets within the region. • Support the use of technology and digital platforms to enable the Workspace and Guest Experience team to be agile and present and deliver