ES Operations & Program Specialist EMEA

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Employee Success People Services is evolving beyond traditional HR Shared Services. As we reimagine employee experience in a digital-first world, we're enhancing our services through knowledge-driven support, AI-aligned optimisation, and content-led case deflection strategies. We are seeking a passionate Employee Success Specialist with 3–4 years of experience in HR operations or shared services. This role will primarily focus on data queue management and support , while also providing cross-functional assistance across ES Operations and project initiatives as needed. As a key member of Salesforce's Employee Success – Global ES Operations team, you will leverage Salesforce technology and strong partnerships to deliver scalable, employee-centric solutions. You'll support our global Hire-to-Retire transformation while serving as a specialist for complex Leave of Absence, Benefits, and employee lifecycle processes.

Data Queue Management & Global Operations: Workflow Optimization: Manage and optimise data queue workflows to ensure timely processing and accuracy Transaction Processing: Execute complex Workday transactions for employee data updates, ensuring data integrity and local regulations and requirements Performance Monitoring: Monitor queue performance metrics and identify bottlenecks or improvement opportunities Data Integrity: Support data integrity initiatives and maintain high standards for employee information processing Process Standardisation: Collaborate with ES Operations teams on queue optimisation and process standardisation Cross-Functional Partnership: Collaborate with cross-functional stakeholders including Recruiting, Payroll, Employee Relations, and Legal/Compliance teams to create seamless end-to-end employee experiences through proactive process optimisation, timely transaction processing, and expert guidance on complex data scenarios Program Support & Strategic Initiatives Critical Program Support: Partner with the People Specialist team to support employees through critical programs and organisational transformations, ensuring sensitive case management and continuity of service Scalable Program Delivery: Adapt and scale ES operations into additional EMEA markets and global strategic initiatives as programs evolve. Process Enhancement: Support projects enhancing case handling efficiency and AI tool integration Subject Matter Expertise: Serve as SME in core HR processes including time off, benefits, and Workday transactions Knowledge Management & Digital Optimization Self-Service & AI Integration: Champion case deflection by identifying knowledge gaps, authoring self-service articles, and leveraging AI-driven insights to reduce case volumes. Complex Case Resolution: Confidentially manage escalated employee inquiries through tools including Salesforce Service Cloud, PeopleForce, and BaseCamp. Process Enablement: Participate in UAT testing for tool and system enhancements What We’re Looking For Requirements (Must-Have) Education: Bachelor's degree required Experience: 3–4 years HR operations or shared services experience Analytical Skills: Strong analytical skills with data