Merchandising Training Manager

Job Summary:   The Merchandising Training Manager   is responsible for   shaping and executing the learning   program   and capability‑building approach that strengthens merchandising excellence across the enterprise. This role oversees the development, delivery, and ongoing improvement of training programs that enhance process adoption, system   proficiency , and merchandising best practices. The position works closely with Merchandising, Supply Chain, Finance, and Technology teams to ensure team members have the skills, knowledge, and tools needed to achieve business goals.

Learning Program Leadership:   Define annual training roadmaps, learning paths, and competency frameworks for   merchants   and support teams.   Prioritize training initiatives based on business impact, performance gaps, and system/process changes.   Training Development & Content Creation:   Participate   in   the design and development of training materials   including playbooks, job aids, eLearning modules, videos, and   instructor-lead   content .   Support translating   complex merchandising processes and systems into clear, engaging, and practical learning content.   Maintain training libraries and ensure all materials   remain   accurate , current, and aligned with process/SOP changes.   Training Delivery & Enablement:   Facilitate   training sessions (virtual and in person) for new hires, merchants, analysts, planners, and   cross-functional   partners.   Oversee the delivery of training during system rollouts, process changes, or organizational transformations.   Enable managers and SMEs to deliver training through train the trainer programs.   Change Management & Process Adoption:   Partner with Process Owners and Program Managers to ensure training supports successful adoption of new processes and technologies.   Communicate changes effectively and prepare user groups for transitions (e.g., new systems, updated workflows, SOP revisions).   Measurement, Reporting & Performance Insights:   Establish KPIs for training effectiveness, such as adoption rates, assessment results, and   proficiency   metrics.   Analyze training outcomes and performance gaps; provide recommendations to senior leadership.   Use feedback, analytics, and operational results to continuously improve training programs.   Cross-Functional Collaboration:   Work closely with Merchandising, Supply Chain, HR/L&D, Finance, and Technology teams to understand learning needs and develop targeted solutions.   Serve as the primary liaison for merchandising learning initiatives, ensuring alignment with business strategies and ongoing initiatives.   Qualifications :   Strong instructional design, facilitation, and communication skills.   Demonstrated ability to translate operational processes into effective learning solutions.   Experience developing and measuring training programs at   scale .   Ability to manage cross-functional projects and influence stakeholders at all levels.   Proficiency   in Microsoft Office Suite and learning development tools (eLearning, video creation, LMS platforms).   Strong analytical and   problem-solving   abilities with experience using data to improve learning outcomes.     Certifications, Experience, and Education:   Certifications :   None   required ; certifications in instructional design, project management, or change management are beneficial.   Experience :   Minimum of 7 years in training, instructional design, merchandising operations, or   a related field . Proven experience leading training   strategy , developing enterprise-wide learning programs, and supporting system/process rollouts.

Bachelor’s degree in   B usiness , Merchandising, Instructional Design, Education, or related field; OR equivalent experience. MBA or advanced degree is a plus.     Location & Work Availability:    This position is   Hybrid (