Manager Strategic Key Account Partnership

Manager Key Account Partnership



Location: Sofia, Bulgaria Working Pattern: Hybrid (2-3 days per week onsite) At PMI, we've transformed our business and are building our future on one clear purpose: to deliver a smoke-free future. Wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward. As a Manager Key Account Partnership, you will play a critical role in developing and executing strategies that drive sustainable growth across our partner ecosystem, leading key business relationships and account operations. Impact You'll Own •    Drive B2B operational strategies to support commercial and profit objectives. •    Manage end-to-end relationships with key accounts and channel partners. •    Grow, protect, and diversify customer relationships to maximize opportunities. •    Ensure high-quality customer service and effective issue resolution. •    Deliver sales, retention, and growth targets through account planning. •    Lead and develop a team aligned with business priorities. What You'll Do •    Develop sales and account management plans for strategic partners. •    Identify cross-selling and up-selling opportunities across accounts. •    Build strong relationships with internal and external stakeholders. •    Monitor retention, competitive activity, and market trends. •    Negotiate commercial agreements to achieve mutual objectives. •    Oversee operational plans that contribute to organizational targets. •    Lead a team managing day-to-day interactions with key accounts. •    Implement process improvements to optimize team performance. •    Analyze account data to identify risks and opportunities. Skills and Capabilities •    Critical thinking. •    PMI category and portfolio knowledge. •    Influence. •    Stakeholder engagement. •    Budgeting and ROI management. •    Market research and analysis. •    Sales forecasting and planning. •    Account planning. •    Strategic planning. •    Key account management. What We're Looking For •    Experience in account management, key account leadership, or B2B sales. •    Strong understanding of customer retention and account growth. •    Proven experience leading teams in a performance-driven environment. •    Strong negotiation, communication, and stakeholder management skills. •    Ability to develop practical, data-driven solutions. •    Experience managing stakeholders across functions and partners. •    Demonstrated ability to drive operational excellence. Rewards and Benefits •    Employee Assistance Program. •    Additional health and life insurance. •    Multisport card. •    Wellbeing program. •    Flexible way of working. •    Parental Leave Program. •    Recognition program. •    Udemy and Rosetta Stone access. •    Meal vouchers. Application Process •    Application review. •    Initial conversation with Talent Acquisition. •    Marketing case study or skills assessment. •    Final interviews and hiring decision. Equal Opportunities Statement We believe diverse perspectives make us stronger. As an equal opportunity employer, we're committed to a workplace where everyone feels welcomed, respected, and empowered to reach their full potential. We provide reasonable accommodations for an accessible recruitment process - let us know if you need