Senior Growth Operations Specialist, Technical

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Senior Growth Operations Specialist, Technical, you will be tasked with orchestrating and optimizing our technical services ecosystem across three core pillars: Partner Support, Partner Success, and Professional Services for Partners. Sitting at the intersection of Customer Experience, Business Development, and Revenue Operations, you will build, scale, and operationalize programs that directly drive partner retention, speed-to-value, and expansion revenue. Rather than delivering technical support day to day, you will build the operational architecture, telemetry, and cross-functional campaigns that empower our technical teams to scale our partner ecosystem profitably.

What Will You Do?

• Design a dual-track operational framework tailored to two distinct motion archetypes: VARs, focused on project-based Professional Services, rapid time-to-delivery, and transaction speed; and MSSPs, focused on recurring operational health, API and SOC integration, multi-tenant enablement, and sustained consumption.

• Operationalize structured growth programs through adoption and product upsell and services for our technical customer-facing and partner-facing teams.

• Turn recurring technical issues into proactive enablement and deflection programs that reduce escalations and raise partner self-sufficiency.

• Partner with Support Leadership to analyze ticket telemetry and recurring technical friction points across the journey to better understand our partners, our customers, and adoption friction points.

• Create proactive structures that are scalable throughout the technical journey and connect the right resources at the right time.

• Build unified workflows and handoffs between our technical customer-facing and partner-facing teams.

• Ensure that SentinelOne is portrayed in a positive, authentic way as an ethical provider of reliable, effective, and scalable security solutions for all of our partners.

What Skills and Knowledge Will You Bring?

• 3 to 5 years of experience in CX Operations, Channel