Sr. Customer Service Specialist

RESPONSIBILITIES AND DUTIES: -Answer customer inquiries concerning stock availability/delivery plans, etc. -Handle sales contracts and orders, follow payment issues, ensure customer satisfactory through accurate and timely action -Handle customer complaint related to sales order -Maintain customer database and document filing -Other ad hoc duties as required EDUCATION: -         College degree MANAGEMENT: None QUALIFICATIONS: -College degree, prefer major in business or relative -Experience in customer service / order handling / management -Team player and customer-oriented -Proficiency in MS Office and QAD, or other ERP system