Manager, Wholesale Order Management - Beyond Yoga

Headquartered in Los Angeles, Beyond Yoga is a premium active lifestyle brand, female-founded, LA born and bred. Founded in 2005 and grounded in the value of body positivity, Beyond Yoga creates clothing from luxuriously soft, easy to care for fabrics in styles that serve a broad range of workouts and activities. The brand has over 1,218 wholesale accounts across U.S. and international markets and continues to strengthen its market presence through an expanding brick-and-mortar footprint nationwide. Its strong fan base is fueled by enthusiasts of its signature Spacedye fabric and lifestyle essentials including outerwear, lifestyle pants, fleece and beyond. Beyond Yoga seeks to inspire growth in mind, body and in connection with community. In September 2021, we joined Levi Strauss & Co., one of the world's largest brand-name apparel companies and a global leader in jeanswear. Beyond Yoga benefits from our relationship with LS&Co.'s global capabilities. For more information, go to beyondyoga.com. Beyond Yoga is seeking a leader to oversee Wholesale Order Management and Customer Operations. Reporting to the CFO, this role leads the end-to-end wholesale order lifecycle, from order entry through shipment, invoicing, and customer support, while partnering closely with Sales, Planning, Supply Chain, Finance, Credit, and our 3PL to ensure exceptional customer execution and service. More than managing daily operations, this leader will shape the future of the function by defining roles and responsibilities, establishing service standards and performance metrics, and building reporting that enables proactive decision-making. The ideal candidate brings strong order-to-cash expertise, process improvement experience, and the ability to lead change across teams. This is a unique opportunity to modernize and scale a critical function during a period of significant business and technology transformation, including SAP S/4HANA and NuOrder implementation.

Team Leadership & Organizational Design Lead Order Management and Customer Operations teams. Define roles, expectations, and career development paths. Build team capability through coaching, capacity planning, and accountability. Order Management Excellence Oversee order execution from entry through delivery and invoicing. Resolve order exceptions, inventory issues, compliance concerns, and shipping discrepancies. Improve SLAs, fill rates, customer satisfaction, and operational efficiency. Customer Operations & Service Deliver exceptional service to customers and sales partners. Manage escalations, returns, credits, deductions, and compliance disputes. Partner with Sales to improve execution, communication, and issue prevention. Reporting, Analytics & Accountability Develop reporting and scorecards for operational visibility and accountability. Lead operational reviews to identify risks and support decisions. Analyze trends and drive continuous process improvements. Sales Partnership & Operating Model Serve as the key operational partner to Wholesale Sales. Define ownership, escalation paths, communication standards, and reporting. Review order risks, inventory constraints, and customer commitments with Sales leadership. Process Improvement & Technology Transformation Lead adoption of SAP S/4HANA, NuOrder, and future technology solutions. Redesign processes to reduce manual work, improve visibility, and lower risk. Drive automation, SOPs, and data-driven decision-making. Controls & Compliance Ensure compliance with company policies, audits, and SOX requirements. Maintain operational integrity across order management and customer service processes. Partner with Finance and Internal Controls to support scalable compliance practices.

8+ years of experience in Order Management, Customer Operations, Customer Service, Order-to-Cash, or Supply Chain Operations. 3+ years leading teams in a wholesale or B2B environment. Experience establishing processes, KPIs, operating