Senior Platform Architect - Salesforce

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Platform Architect at Docusign, you will define and evolve the architecture of Salesforce and AWS as core enterprise platforms. You are responsible for designing scalable, secure, and resilient systems that treat Salesforce as a programmable platform within a distributed architecture. This role requires shaping system boundaries, integration patterns, and engineering standards while partnering closely with Platform Engineering, Security, and Product teams. You will drive platform scalability, governance, and modernization to enable efficient building while maintaining architectural integrity across multiple domains. Ultimately, you will operate as a cross-platform architect, designing cohesive solutions that span Salesforce and cloud-native services with clear ownership of architectural decisions. This position is an individual contributor role reporting to the Director, GTM Engineering.

Define and evolve the target architecture for Salesforce within a multi-system enterprise ecosystem, ensuring alignment across upstream and downstream platforms Establish architectural principles, design standards, and reference patterns across teams Ensure alignment with enterprise architecture, security, and platform engineering strategies Lead design of complex, cross-system solutions spanning Salesforce and AWS, ensuring scalable and maintainable architectures Define API-first and event-driven architectures across Salesforce, AWS services, and internal platforms Establish clear service boundaries, including defining what logic belongs in Salesforce vs AWS Architect cloud-native services in AWS (e.g., microservices, serverless functions, event-driven systems) that extend and complement Salesforce capabilities Define data ownership models, integration contracts, and patterns for synchronous and asynchronous communication Design and govern scalable, resilient architectures using AWS services (compute, messaging, storage, API layers) Define and implement cloud-native patterns, including microservices, serverless, and event-driven architectures Establish integration patterns between Salesforce and AWS (real-time, asynchronous, and event streaming) Ensure observability, reliability, and cost efficiency across distributed systems Partner with Platform Engineering to define infrastructure patterns, CI/CD, and environment strategies Design for high-volume, enterprise-scale workloads, including bulk processing, asynchronous patterns, and large data volumes Drive strategies for performance optimization, data modeling, and system throughput improvements Identify and mitigate architectural bottlenecks and scalability risks Define and enforce secure architecture patterns, including RBAC, data access controls, and auditability Partner with Security teams to ensure compliance with enterprise standards (e.g., SOX, UAR) Define and enforce architectural guardrails, identify and remediate anti-patterns, and balance governance with engineering velocity Partner with Platform Engineering to define CI/CD standards, DevEx tooling, and deployment patterns Ensure architecture supports automation, testability, and operational excellence Contribute to the design of shared services, frameworks, and platform utilities Own architectural decision-making for complex,