Technical Support Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Job Description Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

This position works out of our St. Paul, MN location in the Abbott Vascular Devices division. Technical Support Specialist: Is   the   primary   account   contact   covering   capital   service and   technical   support.  The   position   provides   on-going   proactive   capital   product   support   for   assigned   territory / accounts . The   customer   experience   aspect   of   this   role   focuses   on   increasing   customer   loyalty   and   securing   retention   at   assigned   accounts .  Provides   advanced,   expert-level   technical   and   application   support   for   complex   medical   device   systems.   This   role   serves   as   a   top-tier   escalation   point   for   internal   and   external   teams,   delivering   deep   troubleshooting,   diagnostics, and   solution   guidance   across   hardware,   software, and   integrated   systems. The   position   requires   extensive   remote   troubleshooting   capabilities,   strong   clinical   and   technical   judgment, and   close   coordination   with   field   operations   using   ServiceMax   to   manage   cases,   work   orders,   scheduling, and   technician   dispatch.   This   role   is   highly   visible,   requiring   technical   leadership,   mentorship, and   the   ability   to   operate   independently   in   high-impact,   time-sensitive   situations.

Provides   technical   Level I and Level II   phone   and on-site   support   to   proactively   maintain   product   performance   or   resolve   customer   complaints   for   hardware ,   software , and   disposable   issues .   Performs   proactive   service support   activities   to   maintain   system   performance .    Applies   standard   troubleshooting   tools   or   concepts   to   identify   the   real   issue   and   its   root   cause .   Determines   level   of   urgency   of   service support   requests ,   develops   recommendations   and   implement   solutions   that   reflect   customer   and Abbott   business   need .   Perform   advanced   remote   diagnostics   and   troubleshooting   across   mechanical ,   electrical ,   software , and   system   integration   domains   such as   customer DICOM/Networking systems configuration.   Record   accurate   and   timely   documentation   of   customer   complaints   and   the   action   taken   to   resolve   the   concern .   Create   and   manage   cases