Operations Coordinator

In this role, you will report to the supervisor of site services and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.   Hourly Rate: $21.60 Schedule:   Monday – Friday, 6 am – 3 pm Location:   Rio Rancho, NM   Benefits: Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1). Time Off: Paid Time Off (PTO), and company-paid holidays. Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount. Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance. Recognition: Celebrate your peers and earn points to redeem for gifts and products.   What we’re looking for     Education:   High school diploma or GED is required Experience : 2+ years of experience in material handling/inventory replenishment or customer service Collaboration Tool:   Microsoft Teams experience Spill containment training, IATA, DOT, IMDG and OSHA Right to Know a plus Cross-referencing and inside sales experience a plus Knowledge of scientific products and services is a plus Conform to all company and customer requirements for background checks, health and safety issues, security clearances Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel Solid understanding and experience in either shipping, inventory, or purchasing Excellent Customer Service Skills; displays a professional can do attitude High regard for safety, quality and adherence to protocols, policies and procedures Self-manage and self-motivate; forward-thinking Prioritize tasks, and meet deadlines Knowledge of scientific products and services a plus Ability to communicate effectively with both the customer and internal contacts Must be able to lift up to 50lbs Travel may be required   How you will thrive and create an impact     Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.   In this role you will: Associate may be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting. Performs inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting. Provides daily customer service functions and communicates with the customer relative to inventory management. May be required to perform purchasing functions, including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues. Responsible for all customer service-related functions, including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking. Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections. Responsible for handling hazardous materials and preparing shipping documentation and packaging requirements. Interfaces directly with customer point of contact, purchasing directors, facility directors, and plant managers. Responsible for managing consigned, non-consigned,