Customer Service Agent - MHT (Part-Time)

Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of New Hampshire. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at MHT within the last 12 months.*** Pay & Benefits: Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love:    Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you’ll love: https://careers.southwestair.com/benefits Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest,   you’ll   work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly.   You’ll   be one of the first Southwest Employees our   Customers   meet, and   you’ll   help set the tone for a great trip.   You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions.   In this fast-moving role, your friendly attitude, teamwork, and patience make   a big difference   every day. See what a day as a Customer Service Agent looks like:   swa.is/DayWithCSA     Additional   details   This is a part-time   op portunity. At Southwest, Part-Time Employees   generally work   32 hours over 5 days, but schedules are   determined   in accordance with   a seniority-based bidding process.    New Hires will complete 4- 6 weeks   of training.   Training will consist of   8-hours   of classroom or on-the-job training over 5 days each week.    After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.   This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.   Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is   required   to support flight   op erations, but there are also   op portunities to trade shifts and find a schedule that works for you.   U.S. citizenship or current authorization to work in the U.S.   required   and no current or future work authorization sponsorship available .     Learn more about becoming a Customer Service Agent and the FAQs:   careers.southwestair.com/customer-service-agents     We’re   committed to fair hiring practices and to making employment decisions