Senior Manager, HRBP and HR Transformation

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

What you get to do in this role: As an HR Business Partner for Global People, you are a business leader who specializes in how to build and manage high-performing teams. You'll immerse yourself in the business to understand what we're trying to achieve, then partner in delivering results through talent and workforce strategies that drive impact. What sets this role apart is how you'll think about the future and the work itself. You'll rethink how we acquire, develop, and retain talent as AI fundamentally changes what work looks like — which means examining how work actually gets done, identifying inefficiencies, and redesigning operating models to close the gap between today and tomorrow. You'll help shape how Global People itself works and learns — the culture, practices, and capabilities that make transformation stick. You will serve as an HRBP within Global People and have the opportunity to work across Corporate Functions: Immerse in the business to understand strategic priorities and constraints. Partner with leaders to translate business goals into actionable talent and organizational strategies that drive measurable outcomes. Anticipate how an AI-forward org and evolving ways of working change the talent and capability needs. Help shape the future of how an AI-enabled HR organization operates. Global People is architecting a transformational reinvention, and you have the rare opportunity to build from the ground up — establishing the culture, practices, and capabilities that will define how our function works and learns in an AI era. Inspect how work actually gets done and redesign workflows and operating models. Identify inefficiencies and gaps. Work with leaders to close the distance between current state and future vision, considering both human roles and AI agent contributions. Lead annual performance and development cycles — goal setting, talent reviews, calibrations, succession planning — with consistent and equitable execution. Use these moments to advance learning and upskilling in areas like AI literacy and modern operating models. Use people data and operational data to surface risks and organizational effectiveness issues. Spot patterns in attrition, engagement, performance, and AI readiness; recommend targeted interventions. Partner with Compensation, Benefits, Learning & Development, People Analytics, Talent Acquisition and other subject matter experts to design and deliver solutions that fit the business needs and scale appropriately. Advise leaders on organizational design, team structures, roles, and operating models — especially as work evolves. Help them think through team structure and how responsibilities shift between humans and AI. Guide them through restructures, new processes, and scaling. Support workforce planning by anticipating hiring needs, identifying and closing skill gaps, and building succession pipelines for critical roles. Think strategically about where AI agents augment or replace functions. Drive culture and engagement initiatives across Global People: make sure people feel heard, managers have what they need, policies get applied consistently.