Director, Technology Account Management

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Director, Technology Account Management The Technology Account Director is responsible for overseeing and driving delivery of technology, data solutions, and associated support services across a portfolio of customer account(s). The Technology Account Director is a leadership position within our Work Dynamics Technology Group and is aligned to our global REMS Technology function. This role serves as the delivery excellence link between the customer, JLL REMS Technologies, and JLL’s Work Dynamics (WD) business stakeholders. The Technology Account Director optimises technology outcomes for our customers and helps grow JLL’s direct technology and Work Dynamics businesses by: (i) orchestrating delivery efforts across all technologies in play on an account, (ii) leveraging the full capabilities of our global delivery execution teams, and (iii) coordinating all technology delivery engagements across the full account life cycle. The Technology Account Director realises success by commanding multiple delivery engagement types, across a diverse ecosystem of technology solutions, in a complex global enterprise environment. The Technology Account Director exercises strong business and financial acumen as well as leveraging strong internal and external interpersonal relationships to achieve desired objectives. Ultimately, the Technology Account Director enables our customers and JLL’s business to drive successful real estate business and technology outcomes through the holistic and effective delivery, use, and support of technology and data.

Responsibilities Platform Architecture & Management Oversee enterprise platform strategy including integration platforms, and application architectures Manage systems integration initiatives connecting Australia Post's operational and customer-facing systems Lead system integration strategies and implementation supporting the customer’s digital ecosystem Technology Modernisation Lead legacy system modernisation initiatives including cloud migration and platform upgrades Manage technology stack optimisation ensuring performance, scalability, and cost-effectiveness Implement DevOps practices and CI/CD pipelines supporting rapid technology delivery Innovation & Emerging Technologies Identify and evaluate emerging JLL AI technologies and their applicability to Australia Post's operations Lead proof-of-concept initiatives and pilot programs for innovative AI solutions Manage partnerships with AI technology vendors and research institutions Change Management & Adoption Develop comprehensive change management strategies supporting technology implementations Lead user adoption programs ensuring successful technology deployment and utilisation Implement training programs building technology capabilities across the customer’s workforce Manage organisational change initiatives supporting digital transformation objectives Capability Development Provides inputs and/or authors Statements of Work (SOW) and Scope of Services documents including staffing estimates, LOEs, skills, timelines, delivery models, pricing models/estimates Design and deliver training curricula for data analytics, AI tools, and technology platforms Develop certification programs and competency frameworks for technology end users Implement knowledge management systems capturing and sharing technology best practices Lead technology literacy programs enhancing digital