RR-0393497 Service Desk Intern-19

Profile: The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern. Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company. Responsibilities & Activities: Answer contacts promptly and professionally Log/Validate all contacts Call Handling Database Resolve a high percentage of customer problems using the relevant tools and systems Manage end to end all calls logged, providing regular updates to customers on call status Complete follow-on actions as appropriate Invoke Escalation Procedures within defined time frames Adhere to account Policies & Procedures Work to achieve individual and team goals Protect confidential and sensitive information and materials Observe strict compliance to licensing, copyright and trademark legislation Accomplish other duties as required Adhere to all DXC Policies & Procedures – Including Security At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available   here .