Manager, Bursar of Student Accounts

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Management_Executive 607 Pay Range: $104,000.00 - $187,200.00 Job Description The Manager, Bursar of Student Accounts is responsible for the overall daily operations of the Bursar office. They will manage aspects of student and sponsor billing, payments, collections, electronic commerce, reporting, and the centralized accounts receivable systems for the university. They will ensure compliance with university, state, and federal regulations, along with standard accounting procedures. The Manager will work closely with the Director to forecast any office needs and implement efficient workflows for the team. They will utilize a variety of university wide systems applications and Department of Education state and federal sites, as well as other system applications. The Manager will work closely with a variety of offices across the institution to support student retention, graduation, and student satisfaction goals.   Job Duties: Oversees the day-to-day operations of the team. Subject matter expert for proper operational processes, policies, and procedures. Works with other teams and departments to ensure proper and efficient workflows are in place. Participates in annual audits, gathers reports and data on related to controls, and procedures. Stays informed of changing governmental and legal requirements, participates in yearly trainings, webinars, and conferences as needed. Ensures updated processes, procedures, and training protocols are in place. Leads process improvements and creates efficient workflows. Takes initiative in improving the student and staff experience. Coordinates efforts on escalated student situations to ensure timely solutions. Helps establish and implement short- and long-range organizational goals and operating procedures, monitors and evaluates pragmatic and operational effectiveness, and effects changes required for improvement related to student tuition and experience. Ensures proper operational processes are accurate and timely as they relate to the office. Maintains accurate records. Ensures monthly key performance indicators are reported in a timely manner. Partners with various stakeholders. Attends and participates in meetings and committees as required. Performs other job-related duties as assigned. KSAs: Strong Excel skills Strong communication, interpersonal skills, and emotional intelligence with the ability to lead, collaborate, and build healthy relationships with other departments to improve processes and procedures. Highly detail oriented and organized Ability to develop a team of employees based on their individual strengths Possesses research, analytical, and problem-solving skills Excellent written and verbal communication skills