Senior Technical Consultant – Shift Lead (Shared Data/ODSP Tenant Migration)

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role: As a Senior Technical Consultant (Shift Lead) in the Shared Data/ODSP Factory, you will lead on‑shift technical delivery for tenant‑to‑tenant migrations of collaboration content across Microsoft 365, typically SharePoint Online, OneDrive for Business and associated Teams/M365 Group content structures. You will run a controlled, metrics‑driven migration factory, ensuring runbooks are executed consistently, migrations are scheduled and monitored, permissions/metadata fidelity is validated and defects are remediated efficiently. You will be accountable for shift throughput, quality gates, evidence capture and operational reporting while coordinating escalations and ensuring seamless handovers across the 24x7 model. Key Responsibilities: - Lead technical execution of SharePoint/OneDrive/ODSP migration waves during your shift, ensuring runbook adherence and predictable throughput. - Own shift triage for failures (throttling, permissions mapping issues, blocked files, metadata/versioning exceptions, large list/library constraints, URL/path constraints). - Validate readiness: source/target access, migration accounts/consents, pre‑checks, quota constraints and cutover schedule alignment. - Configure, schedule and monitor migration jobs using the approved toolset (native and/or third‑party), proactively identifying risks before they become wave blockers. - Enforce quality gates: sampling/validation outcomes, permission parity checks, metadata fidelity and user experience verification. - Maintain operational control of the shift backlog and prioritise tasks based on cutover plans, dependencies and SLA. - Produce and manage evidence packs per wave: migration reports, exception logs, remediation records, sign‑off artefacts and audit trail completeness. - Coordinate handovers with clear exceptions, blockers and next actions; ensure continuity of long‑running migration jobs across shifts. - Drive continuous improvement: update runbooks, known error catalogues and operational dashboards; reduce recurring failures and rework. - Manage escalations (vendor support, platform support pathways, programme technical leadership) with complete diagnostic context and clear asks.

Must‑Have (or equivalent experience): - Delivered at least one production tenant‑to‑tenant migration of SharePoint Online and/or OneDrive (ODSP) content as a senior SME/lead. - Deep expertise in SharePoint Online/OneDrive architecture concepts relevant to migration: site structures, permissions models, sharing/links, metadata/versioning, information architecture constraints. - Hands‑on experience with migration tooling in this space (e.g., ShareGate and/or Quest ODM or equivalent) and the ability to run migrations at scale. - Proven ability to run migration operations in a factory model : scheduling, monitoring, exception handling and quality gates at high volume. - Strong understanding of security/compliance impacts in migrated content (sensitivity labels/retention behaviours where applicable; access governance, least privilege). - Strong runbook discipline and evidence capture practice; comfortable being held to audit standards for every wave. Good‑to‑Have: - Experience migrating Teams‑associated content dependencies (files in SharePoint, OneDrive artefacts linked to user data used by collaboration features) and coordinating sequencing. - Familiarity with multi‑geo considerations and