Desktop Support Engineer

Why work with Assurant? Assurant redefines the boundaries of protection - safeguarding and servicing connected devices, homes, automobiles, and commercial equipment in partnership with the world’s most successful brands. When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box. With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly. Some of the benefits you'll get working at Assurant include: International and Local mentoring programs Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you Discounted Employee Share Purchase Program Diversity panels and employee resource groups 10 weeks company paid parental leave including superannuation contributions while on unpaid leave Development programs and support for higher education Novated vehicle leasing Volunteering leave to give back to the communities we serve What's the role about? This position is responsible for ensuring the stability, integrity, and efficient operation of the end-user computer systems and infrastructure that support core organisational functions, as well as to conduct/lead research on new and emerging technologies for practical application to business problem and strategic initiatives. Some of the responsibilities include:    Manages several small to medium-scale projects and/or tasks of various complexities across the business. Act as primary contact for end-users via phone, chat, email, and onsite support Log, classify, and prioritise incidents/requests in ITSM tools (ServiceNow) Troubleshoot common issues: Windows login, VPN, printing, Wi-Fi/Ethernet, browser, Microsoft 365 apps, OneDrive sync, and mobile devices. Fulfill requests: password resets, software installs via endpoint management, hardware/peripheral setup. Resolve escalated incidents and perform diagnostics for hardware, drivers, and application conflicts. Manage endpoint tooling: Intune, Zscaler and Active Directory   Coordinate with Networking, Security, and Collaboration teams on VPN, SSO/MFA, identity (Azure AD), and conditional access. Support site moves/outages:  Experience with IT cabling (Cat-5, Cat-6 etc), patch panels, labelling and equipment mounting in the IT racks. Complete periodic (e.g. daily, monthly & year-end) IT processes and procedures within the stipulated SLAs and KPIs. Manage vendors and third-party providers with performance reviewed periodically. Does this sound like you? Degree or Tertiary Qualifications in Computer Systems Engineering, Computer Science or equivalent A minimum of 3 years of experience in a Level 1/Level 2 support role Previous experience/exposure to warehousing, transport or logistics environments highly advantageous Experienced knowledge of Windows, Microsoft 365, Technology infrastructures in distributed / cloud configuration, broad network IP, relational databases and AD / LDAP directory understanding Familiarity with on-premise and cloud infrastructure platforms including Microsoft Azure and Intune Previous experience with ticketing systems such as ServiceNow highly advantageous Required skills in the following areas: Infrastructure / Network / Server/ Industry Monitoring and Performance Testing Tools / Service Management Process, Proficient knowledge of Technology methodologies (life-cycle management, Agile, ITIL, Waterfall) Azure Administrator Associate, Azure Network Engineer Associate, Windows Server Hybrid Administrator Associate, Azure Virtual Desktop Specialty, VMware Certified Professional (VCP) Certifications preferred Ability to work on-site 5 days a week on rotating shifts between 7am-5pm Team player, approachable and customer centric Adaptable, with great time