Consumer Banking Relationship Specialist (Relationship Banker)

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.   The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK  benefits .   Job Purpose & Scope Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engaging in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times   Essential Job Functions Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.  Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.  Open and service deposit accounts.  Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.  Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.  Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.  Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.  Actively promote teamwork, leading by example and taking initiative to assist others.  Provide backup and assistance to other retail banking roles and locations, as necessary.  Model and champion the Bank’s standards for exceptional customer service.  Enthusiastically support the bank’s values and mission.  Display a high degree of integrity, trustworthiness, and professionalism at all times.  Complete all essential training timely.  Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.  Maintain consistently good punctuality and attendance to work.  Adhere to all Bank policies, procedures, and guidelines.   Knowledge, Skills & Abilities Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)  Knowledge of bank policies and procedures  Critical thinking and communication skills  Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition  Ability to demonstrate confidence and act as a trusted advisor  Ability to communicate effectively both verbally and in writing  Ability to demonstrate team player approach, capable of thriving in a continually changing environment  Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail  Ability to work without close supervision  Ability to maintain confidentiality  Ability to follow policy and procedure including safety and security procedures  Ability to travel to other work locations (e.g., training, staffing shortages), as needed  Skill in using computer and Microsoft Office