Senior Staff Technical Success Executive

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Senior Staff Technical Success Executives you will rapidly understand and lead through complex, multi-threaded customer situations—including platform outages, product limitations, deployment challenges, architectural decisions, security operations issues, competitive evaluations, and executive escalations. While you won't be expected to personally resolve every technical issue, you must possess the technical credibility to diagnose complex problems, challenge assumptions, guide solution strategy, and confidently lead conversations with customer security executives, architects, and SentinelOne Product and Engineering leaders.

Technical Success Executives are SentinelOne's executive intervention capability for our most strategically significant customer situations. Operating alongside the Early Warning System (EWS), Critical Accounts Program (CAP), and Crisis Management, they are responsible for helping our largest customers realize the full value of their SentinelOne investment while leading complex customer recoveries through successful resolution. This role combines executive relationship management, expert cybersecurity technical acumen, cross-functional leadership, and commercial strategy.

Unlike traditional Customer Success or Technical Account Management roles, Technical Success Executives are deployed only when executive intervention is required. You will become SentinelOne's primary executive partner for the customer and the executive owner inside SentinelOne, working directly with customer executives while aligning internal teams around a single strategy to maximize customer value and drive successful long-term outcomes. If you thrive in ambiguity, build trust quickly, influence without authority, and enjoy solving the most complex technical and business challenges in enterprise cybersecurity, we'd love to hear from you.

What Will You Do?

• Become the primary executive partner for strategically significant customer engagements, building trusted relationships with CIOs, CISOs, CTOs, executive sponsors, architects, and operational