Stewarding Supervisor (Evenings & Overnight)

POSITION SUMMARY Stewarding Supervisor (Evenings & Overnight) Supervisory position responsible for supervising and ensuring staff is working together as a team to ensure optimum service and that guest needs are met. Assist management in training, scheduling, motivating and coaching employees, to ensure optimum performance, achieve the highest level of guest engagement and maximum profitability and serve as a role model for employees. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Set up banquet area/room, ensuring cleanliness and proper set up. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Inspect storage areas for organization, use of First In First Out (FIFO), and cleanliness and rectify any deficiencies. Communicate with guests and other employees to confirm guest needs are met. Monitor staff to confirm team is working together. Direct final breakdown and clean-up of function rooms. Clean and mop all areas in assigned departments (e.g., sink area, shelves and counters in dish room, tops of chemical bottles, back aisles and storage areas). Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Communicate food needs clearly to the kitchen and in a timely manner. Respond and try to fulfill any special banquet event arrangements requested by the guest. The ideal candidate must have: • Hospitality Graduate or Certified Service Professional preferred • Minimum 2+ year’s previous food and beverage/stewarding experience required and minimum of 1 year in a supervisory role in the stewarding department at the Luxury Forbes 5-Star resort/hotel required. • Excellent communication, verbal and written in English • Strong organizational skills required, must be detailed oriented • Familiarity with food and beverage cost controls. • Excellent guest service skills and flexible schedule • Be willing to work inside and outside under various weather conditions • Be able to work on weekends and holidays • Flexible work schedule

Direct and assist Stewards in order to make clean up more efficient. Ensure water temperature, and chemical levels are appropriate for cleaning and documented. Assist with Banquet plate-ups. Assist cooks and kitchen staff with various tasks as needed. Provide cooks with needed items. Support banquet and buffet by transporting and ensuring adequate stock. Return cleaned items to proper locations. Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces. Perform other reasonable job duties as requested by Supervisors.

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