Field Service Engineer (Onsite)

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

 Position Role Type: Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.  Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. Pratt & Whitney is seeking a  Field Service Engineer  to join the Operational Commercial Engines Customer Technical Services team, supporting the global PW2000 and PW4000 engine fleet. In this role, you will resolve complex technical issues related to hot section and controls hardware while partnering with customers, Maintenance, Repair and Overhaul facilities, and cross-functional engineering teams. Your work will directly contribute to engine safety, fleet reliability, operational performance, and reduced maintenance burden for our customers by improving key metrics such as dispatch reliability, in-flight shutdown rates, unscheduled engine removals, and shop turnaround time.

Work directly with global airline customers, Maintenance, Repair and Overhaul (MRO) facilities, and Pratt & Whitney Field Service Representatives (FSR), providing guidance on hot section and controls systems, operational troubleshooting, engine manual interpretation, service bulletin implementation, and urgent Aircraft-On-Ground events to ensure safe and reliable engine operation. Partner across Pratt & Whitney engineering and program organizations—including Component Integrated Product Teams, Product Safety, Certification & Validation, Aftermarket & Sustainment Engineering, Fleet Management Programs, Chief Engineers, Performance Analysis, and airframe manufacturers—to resolve technical issues, monitor fleet health, implement engineering changes, and enhance customer satisfaction. Lead engine event investigations to identify root cause, implement corrective actions, resolve operational challenges, and provide guidance to the operators Develop, authorize, and communicate engineering authorizations (EA's), Special Instructions (SI's), and other documents for on-wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers. Represent Pratt & Whitney in customer-facing engagements by participating in technical discussions during airline meetings, conferences, customer councils, and operational reviews. Identify recurring field issues and propose innovative solutions to enhance time on wing. Schedule: Support on-call schedule for potential urgent customer and operational issues, ensuring timely response during occasional nights, weekends, and holidays.

Up to 10%, Domestic and International.

Build expertise in hot section hardware operation, troubleshooting engine problems, fleet safety, field service engineering, and airline operations. Influence product improvements and engineering decisions that enhance safety, reliability, and customer satisfaction. Expand your