Manager, Technology Enablement & Portfolio Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary As a Manager on the Pharmacy Services Technology Enablement team, you will play a critical role in shaping and delivering technology-enabled solutions that improve patient outcomes, drive operational efficiency, and create enterprise value. This role partners closely with business, product, analytics, and IT teams to identify opportunities, define strategic roadmaps, and execute innovative solutions across a diverse portfolio of pharmacy services initiatives. You will have the opportunity to work with a variety of cross-functional teams to engage and deliver results in a matrixed organization. We’re excited about this work – so we look forward to working with somebody who shares our passion and enthusiasm! The Pharmacy Services Technology Enablement team supports a broad spectrum of capabilities, including analytics and reporting, campaign technology platforms, patient communication capabilities, portfolio management, and end-to-end technology delivery. As a leader within the team, you will guide initiatives from concept through implementation, ensuring successful execution, stakeholder alignment, and measurable business outcomes. In this role, you will: Lead and support the development of innovative pharmacy programs, products, and technology-enabled automation services by partnering across business and IT organizations to define requirements, develop implementation strategies, and establish success metrics. Drive the end-to-end Product Development Lifecycle, from opportunity identification and patient journey mapping through solution design, development, testing, launch, and continuous enhancements. Manage multiple initiatives across varying stages of maturity, balancing strategic priorities, execution timelines, dependencies, and stakeholder expectations. Oversee the Campaign Manager platform for Health Services outreaches, partnering with product and field stakeholders to set/adjust configurations, onboard new campaign use cases, scale existing campaign use cases, track/monitor backend data throughput, and ideate solutions for automation opportunities. Collaborate cross-functionally with product, operations, analytics, architecture, engineering, and business partners to design scalable solutions, resolve issues, and ensure successful delivery of business objectives. Define, track, and communicate product performance metrics, KPIs, and reporting requirements to measure success and identify opportunities for optimization. Support the ownership and evolution of key technology platforms and capabilities, including campaign management, patient engagement solutions, reporting tools, and broader pharmacy technology enablement initiatives. Create and maintain product documentation, release management artifacts, training materials, and stakeholder communications to support successful adoption and operational readiness. Contribute to product roadmap development by evaluating market trends, competitive intelligence, emerging AI technologies, and enterprise priorities to identify opportunities for innovation and growth. Develop a “story” and accompanying deck that concisely summarizes findings across several initiatives and creates specific recommendations for the executive management team Foster an enterprise mindset by collaborating across teams and business units to deliver seamless patient experiences, improve health outcomes, and support CVS Health's broader strategic priorities.

5+ years of experience in pharmacy operations,