FTS Network Services - Sr Network Operations Engineer

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title FTS Network Services - Sr Network Operations Engineer Job Description – NOC Work Location - Pune & Noida Experience - 8-12 Years Mandatory Skill - Versa/Cisco SD-WAN, Arista, Juniper, F5, and Citrix NetScaler, Firewall ( Palo Alto and Cisco ASA), Cloud (AWS/Azure), AIOps, and AI-assisted, Python for automation. 12*7, Excellent Communication skills What does a great “Network Operations” do in Fiserv? As a Network Professional, you will be a part of the Fiserv’s Network Operation Center (NOC) team responsible for Monitoring and troubleshooting hybrid Network Infrastructure for Fiserv external customers and Internal users. Working closely with internal technology teams, the Network Professional will lead the technical effort to identify, troubleshoot and fix infrastructure issues after gathering facts and forensics ,which meets the requirements of the business defined in SOP.A high degree of collaboration with other technical teams is required to provide right level of agility within a defined delivery process. In addition to core operational responsibilities, the role will contribute to automation, operational efficiency, and AI-driven initiatives that support the continued evolution of Network Operations capabilities. The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working in follow the sun model. The role requires to work weekend also as we are in 365x12x7 support model .

Work on a  diverse enterprise infrastructure environment, including Versa/Cisco SD-WAN , Arista, Juniper, F5, and Citrix NetScaler platforms, with foundational knowledge of Palo Alto and Cisco ASA security technologies. Investigate and restore network services across on-premises, AWS, and Microsoft Azure environments , collaborating with cross-functional teams during incidents, changes, maintenance activities, and root cause analysis (RCA). Monitor a vast hybrid infrastructure using Fiserv defined tools. Collaborate with cross-functional Tech teams to isolate, troubleshoot and fix the Network related issues. Deep dive into complex ongoing issues and provide inputs to fast track the resolution. Will jump on technical bridge calls and gather the information needed to investigate the high sev issues. Participate in inter-departmental planning meetings on suggested solutions for existing issues as well as systemic and process improvements. Work with different vendors- for circuit issues like AT&T, Lumen, Verizon, Park plaza, TATA, Airtel etc. Diagnose, troubleshoot, and escalate Network issues in a timely manner. Participate in automation initiatives to improve operational efficiency, reduce manual effort, and enhance service reliability. Contribute to the development and enhancement of operational runbooks, troubleshooting workflows, and knowledge management practices. Support initiatives involving automation, AIOps, and AI-assisted operational capabilities for incident triage, troubleshooting, alert analysis, and operational insights. Collaborate with engineering and platform teams to identify opportunities where automation and AI technologies can improve operational effectiveness and customer experience. What you will need to have: A successful Network Professional Engineer will possess the following key skills/behaviors: Strong knowledge of enterprise networking technologies, including LAN/WAN, routing, switching, MPLS, BGP, OSPF, VPN, and SD-WAN