Patient Access Advocate I-Emergency Department

Location Address: 8300 Constitution Ave NE
Albuquerque, NM 87110-7613
 Compensation Pay Range: Minimum Offer $16.36
Maximum Offer $24.26
Now Hiring: Patient Access Advocate I-Emergency Department Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I to join our team.

Type of Opportunity: Full time
Job Exempt: No
Job is based: Presbyterian Kaseman Hospital
Work Shift: 12 Hour Days (United States of America)
 Responsibilities: The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.  Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing.  Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors. Some key responsibilities include: *Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. *Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes. *Ability to manage conflict and appropriately request the help of a supervisor when needed. *Implement PROMISE and CARES behaviors in every encounter. *Educates patients for whom they speak regarding insurance benefits and liabilities. *Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters Encounter Components: *Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to; *Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion. *Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account. *Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. *Accurately document actions taken in the system of record to drive effective follow-up and ensure an accurate audit trail. *Maintain ongoing knowledge of authorization requirements and payer guidelines. Maintain a knowledge of Medicare (CMS) guidelines as it relates to admissions and outpatient services. Ensuring compliance with admissions forms, benefit entitlement verification, and billing requirements. Ensure accurate completion of MSPQ at time of service if not completed during financial clearance process. Daily focus on attaining productivity standards. Monitor and track Data Quality program to ensure errors are corrected at time of service. . Maintain appropriate records, files, and timely and accurate documentation in the system of record. Collects identified patient financial obligation amounts including residual balance if applicable. Collect liability from patient at time of service. Educate patients on financial assistance, charity or other programs that may be available. Refers as appropriate to on site Financial Advocate or to the Financial Advocacy Center Complete any information missing from the account to ensure accuracy at time of visit. Transparency with patients through communication of patient liabilities.. Quality Improvement: Perform assigned patient care responsibilities, which may include but not limited to: Cooperate fully in all risk management