Sr Manager, San Francisco Service Ops

Location: OT348: SF - SAN FRANCISCO, CA 444 SPEAR STREET, STE 102, SAN FRANCISCO, CA, 94105 USA We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated Sr Manager, Field Service Operations to provide direction, support, and leadership for our maintenance business within the San Francisco operating territory (OT).    Your Leadership Impact  Drive field efficiency and quality improvements to meet labor and material margin plans  Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence   Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3%  Lead O hour LEAP initiatives for territory  Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions  Drive diversity in field workforce hiring decisions by requesting diverse candidate slates in writing to union for every hiring opportunity  Provide on-going training, development, and leadership to the Maintenance operations team  Provide technical direction to field operations staff and participate in large bids  Responsible for the quality of service in designated territory  Investigate and resolve all critical customer issues with the use of Otis and non-Otis products  Report and present on recommendations for all product designs and performance requirements  Monitor field tests as well as first inspection and data reports  Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance  Proactively aid the region in regard to the malfunctioning of equipment  Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe  Drive a safety culture throughout territory through communication, discipline, recognition and training​  Your Experience:

Bachelor’s degree highly desired, with 5 years of experience  High school, or equivalent, plus 10 years of relevant experience  Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.   Work Experience  Multiple years of experience in various assignments within the Company, in the Elevator industry, military leadership or in another service-oriented business.    5&#43; years people leadership experience in the elevator industry, or related industry  Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application  Strong desire for candidates who have a proven track record of meeting financial goals and objectives  Basic Qualifications  5&#43; years elevator industry management experience strongly preferred or military leadership, operations leadership, or relevant experience. Ability to work in a highly team-oriented and dynamic environment  Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers  Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software  Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills  Knowledge and strict enforcement of company EH&S policy and processes    Work Authorization:   Given the nature of the position, Otis Elevator does not support