Concierge 3

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Guest Services Agent – JLL What this job involves: As a Guest Services Agent at JLL, you'll serve as the welcoming face of our client's facility, delivering exceptional first impressions and creating positive experiences for guests, visitors, and employees. In this client-facing role, you'll act as a vital communication hub and problem-solver, managing visitor registration, coordinating building services, and serving as the go-to resource for facility information. You'll work with autonomy and minimal supervision, using sound judgment to anticipate needs and resolve issues efficiently. Reporting to the Regional GSA Program Manager, you'll contribute to a team that values innovation, integrity, and service excellence, while maintaining an organized, professional front desk environment that enhances workplace experiences every day. What your day-to-day will look like: Greet, host, and provide exceptional support for guests, visitors, and employees, creating positive first impressions and anticipating their needs Verify identities and manage visitor registration processes, including checking guests in and out, issuing temporary badges, and maintaining accurate access logs Serve as the building, campus, and area information center, providing general information, directions, and responding to requests with professionalism Organize and maintain lobby and front desk areas to ensure a welcoming, efficient, and professional environment at all times Resolve problems associated with building services including janitorial, mailroom, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels Coordinate and schedule office and building maintenance activities such as luggage storage, lost and found operations, and umbrella management Work collaboratively with facility management and transportation teams, identifying potential risks and escalating issues promptly to prevent disruptions to client operations Required Qualifications: High school diploma or general education degree (GED) 2 years of experience in hospitality, soft services, or operations Excellent written communication skills Strong customer service skills with a client-focused mindset Proficient skills in Microsoft Office and Google Suite (Excel, Word, PowerPoint) Preferred Qualifications: Knowledge of the commercial real estate industry Experience working in corporate facilities or property management environments Location: Richmond, VA Work Shift: Monday – Friday, (rotating schedule between 7:30am – 4:30pm and 9:00am – 6:00pm; shifts may vary daily based on operational needs with 2 weeks advance notice) This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 39,374.00 – 39,374.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Richmond, VA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL