Reclaim Specialist

Our Opening and Your Responsibilities

METTLER TOLEDO RECLAIM is a rapid-response product inspection service specializing in customized X-ray inspection solutions for food manufacturers across North America. Using industry-leading X-ray technology, advanced reporting tools, and highly trained personnel, we help customers quickly recover products, protect their brands, and maintain the highest food safety standards. As a Reclaim Specialist, you will lead and execute X-ray product re-inspection projects at customer facilities and METTLER TOLEDO locations throughout North America. Serving as the primary on-site representative, you will play a critical role in delivering successful product recovery solutions while ensuring food safety, quality, compliance, and customer satisfaction. This is a highly visible role that combines technical expertise, project leadership, customer interaction, and operational execution in a fast-paced environment. If you enjoy travel, problem-solving, and taking ownership of projects from start to finish, this is an exciting opportunity to make a direct impact.

Lead and execute X-ray re-inspection projects at customer sites and company facilities. Serve as the primary customer contact, providing professional communication and exceptional service throughout each project. Set up, validate, operate, and troubleshoot X-ray inspection systems and related equipment. Ensure inspections are completed accurately and in compliance with customer requirements, food safety standards, and company procedures. Coordinate and oversee temporary labor and customer-assigned personnel during project execution. Maintain accurate records, traceability documentation, validation reports, and project metrics. Monitor productivity, quality, and inspection effectiveness to ensure project goals are achieved. Manage product accountability, chain of custody, and proper handling of suspect and rejected materials. Communicate project updates, operational concerns, and customer needs to Operations Management. Support equipment maintenance, deployment readiness, logistics, shipping, and mobilization activities. Identify opportunities to improve operational efficiency, reporting accuracy, and customer satisfaction. Represent METTLER TOLEDO professionally during customer audits, project reviews, and on-site engagements. Travel extensively throughout North America to support customer projects. What Makes This Role Unique Lead mission-critical food safety and product recovery projects. Work with cutting-edge X-ray inspection technology. Enjoy a high level of autonomy and responsibility. Travel across North America and work directly with leading food manufacturers. Be part of a team dedicated to protecting consumer safety and customer brands. Additional Requirements Ability to travel extensively, including frequent overnight stays. Flexibility to work varying schedules, including early mornings, evenings, extended shifts, weekends, and overtime when needed to support customer projects. Commitment to safety, quality, accuracy, and exceptional customer service.

What You Need to Succeed

Ability to successfully execute re-inspection projects in dynamic production, warehouse, and customer environments while effectively managing changing priorities, schedules, and operational requirements. Strong working knowledge of Windows operating systems, SimulTask imaging software, cloudbased storage platforms, Microsoft Office applications, and data management systems. Ability to operate independently with minimal supervision while maintaining a high level of accountability and professionalism. Strong verbal and written communication skills with customers, contractors, production personnel, management, and technical subject matter experts. Proven ability to perform effectively in fast-paced environments where customer needs, schedules, and priorities can change rapidly. Strong customer-service orientation with a commitment to delivering