Multi-Property Reservations Manager - Moxy Phu Quoc Hon Thom and Fairfield by Marriott Phu Quoc Hon Thom

Organization Description

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

If you’re someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

HOTEL DESCRIPTION The Multi‑Property Reservations Manager will oversee operations across two distinct properties and be based at Moxy Phu Quoc Hon Thom. Moxy Phu Quoc Hon Thom and Fairfield by Marriott Phu Quoc Hon Thom are two upcoming hotels on Hon Thom Island, scheduled to open in Q4 2026. Moxy Phu Quoc Hon Thom features 501 guestrooms with a Moxy bar & restaurant, pool bar, swimming pool, exercise room, and four meeting rooms totaling 280 sqm of event space. Fairfield by Marriott Phu Quoc Hon Thom features 353 guestrooms with a restaurant, pool bar, swimming pool, exercise room, kids club, and two meeting rooms totaling 120 sqm of event space. Hon Thom Island is accessible via the world’s longest over‑sea cable car (approximately 15 minutes) or by speedboat from Phu Quoc main island (approximately 20 minutes). Attractions within walking distance include Sun World Hon Thom Nature Park, Aquatopia Water Park, Exotica Village, and natural beaches with beachfront bars.

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience • High school diploma or GED; no work experience required. OR • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue • Identifies new reservations sales business to achieve personal and property revenue goals. • Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Monitors same day selling procedures to maximize room revenue and control property occupancy. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities • Responds to incoming reservations sales opportunities for the property that are outside parameters of the . • Uses negotiating skills and creative selling abilities to close on business