GenAI Compliance Operations & Programs Associate

This role will serve as a key execution partner to the GenAI Customer Compliance Manager, with a strong focus on supporting GenAI delivery workflows through embedded compliance operations and Legal coordination. The GenAI Compliance Operations & Programs Associate will sit at the intersection of Delivery, Ops, and Legal, ensuring that compliance considerations are integrated early in the project lifecycle, risks are clearly identified and prioritized, and Legal is engaged with the right context at the right time.

By owning execution, coordination, and delivery integration, this role frees the Customer Compliance Manager to focus on strategy, governance, and risk frameworks. The role requires strong operational ownership, comfort with ambiguity, and the ability to drive alignment across fast-moving, cross-functional teams.

Compliance Review Operations & Legal Coordination

• Manage end-to-end compliance review workflows for GenAI projects — from early-stage intake through review, approval, launch, and verification — in close partnership with Engagement Management and Delivery.

• Evaluate incoming work for compliance risk signals (e.g., data sensitivity, copyright exposure, privacy concerns); triage and prioritize requests for Legal based on risk, scope, and delivery timelines.

• Partner with Engagement Management to translate and execute risk mitigation at both the project and customer level, gather operational input to develop and prioritize systematic compliance controls, and train/educate Ops stakeholders on common or emerging compliance risks.

• Ensure Legal receives clear, structured, and actionable context; coordinate reviewers across Legal and internal teams to support SLA adherence.

• Identify workflow friction points and contribute to improving processes, templates, and prioritization frameworks.

• Maintain dashboards to track throughput, bottlenecks, SLAs, and risk trends.

Risk Mitigation Solutions & Monitoring

• Support Engineering and Ops in developing and implementing scalable risk mitigation solutions.

• Operationalize solutions into repeatable workflows aligned with delivery processes.

• Monitor adoption and effectiveness; escalate gaps or risks as needed.

Customer Audit Support

• Support audit readiness activities including evidence collection and documentation under the direction of the Customer Compliance Manager.

• Assist in preparing audit packages and tracking progress toward readiness milestones.

• Support audit remediation efforts and