Director, Solution Consulting, ANZ

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Director, Solution Consulting, ANZ Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As the Director of Solutions Consulting for ANZ , you will drive sales success by leading and developing a high performing team of Solutions Consultants. You’ll provide strategic and technical leadership, set a clear vision, and execute a plan aligned with our growth objectives. Partnering closely with Sales Leadership and cross-functional teams across ANZ, you’ll ensure Genesys continues to deliver exceptional value to our customers and partners.

You will be accountable for revenue performance and growth. In this role you will: Lead, coach, recruit and retain a team of high performing Solution Consultants, fostering a culture of excellence, continuous learning, and customer obsession. Partner with Sales and regional leadership to define and execute go-to-market strategies that align with business priorities and accelerate growth. Guide the team as trusted advisors, providing technical expertise and solution insight throughout the sales cycle to deliver value-driven customer outcomes through consultative engagement, solution design, and value-based storytelling. Build the technical, commercial and AI capability of the team, ensuring Solution Consultants can confidently engage customers on emerging technologies and translate them into relevant use cases and business outcomes. Ensure customer alignment by helping the team design tailored, data-driven solutions that address specific business challenges and priorities. Strengthen relationships with key customers, partners, and the broader technology ecosystem, representing Genesys as a thought leader at customer engagements, industry events, and conferences. Promote continuous improvement, optimising processes, tools, and best practices to enhance team efficiency, impact, and alignment with global standards. Champion innovation, partnering with Product Management and Engineering to provide actionable, data-driven insights on customer needs, market trends, and product evolution. Monitor and report on key team performance metrics, sales enablement outcomes, and the business impact of Solution Consulting to executive leadership. Drive consistent overachievement of revenue targets. Engage at an executive level in larger deals, ensuring long-term success and strategic alignment. Stay ahead of market trends and emerging technologies, ensuring the team maintains strong domain expertise and a competitive advantage. Qualifications and experience: Bachelor’s degree in a relevant technical field; advanced degree preferred. 10+ years of experience in Solutions Consulting, Technical Sales or related leadership roles. Proven ability to build and manage high-performing teams. Deep understanding of AI, CCaaS, Customer & Employee Experience, and Digital domains. Demonstrated success in  scaling SaaS, CX, AI or