Workplace Concierge

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world       At JLL, we see a Brighter Way   forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.       We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.       JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.     Workplace Concierge Part-Time Employment What this job involves This Part-Time position is responsible for delivering an outstanding occupant experience across the client portfolio. The role focuses on providing exceptional service in the workplace, with a human-centric and engagement-focused approach.   The role acts as point of contact for all Bendigo Bank staff and visitors regarding Workplace delivery and supports account initiatives by driving consistent implementation and delivery across the portfolio. The role oversees the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs, delivery guides and SLAs. Provide and drive operational experience initiatives.   A key aspect of this role is engagement, interfacing not only with Bendigo Bank, but also other service partners such as Group Security, Property Operations, EA network, IT and Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients.   Front of House Delivery Serve as the first point of contact for guests, employees, and key stakeholders Complete reception duties, including greeting visitors, providing access, meeting room management, oversight of team mailbox and directing inquiries Being an initial contact point for new starters and ensure they feel welcome Supporting the mailroom function for internal staff   Client Engagement Implement client engagement strategies to support the national plan Build relationships with employees and stakeholders to foster a positive workplace community Provide timely and caring soft services that are authentic and responsive   Communication Assist in implementing internal communication strategies to improve culture and employee engagement Share regular event and celebrations content Adopt innovative communication strategies to enhance workplace experience   Event and Activation Support Assist in implementing monthly calendar of events Provide outstanding customer service and help organise memorable events aligned with client expectations and agreed processes Support the coordination of event orders with client, team, and vendors Conduct site tours highlighting spaces and activations   Operations Management Ensure delivery of all operational requirements as per the client scope of works, including mail and office services Follow operational procedures and performance measures to ensure consistency and reliability Comply with JLL and client Health, Safety, Environment, and Risk Management policies and procedures Address user complaints and concerns, providing solutions and follow-up Sound like you? Why don’t you apply? To apply you need to be: Motivated self-starter with a strong customer service orientation Proactive with keen attention to detail and ability to balance