Technical Service Manager

As the industry leader in water technology,   we’re   growing and need talented people like you to help us continue to protect the world’s most vital resource.     Nalco Water, an Ecolab Company, seeks a dynamic   Service Manager  with expertise in cooling infrastructure ,   specifically in startup, commissioning,   and mechanical operation of liquid-to-liquid cooling applications, technical cooling systems (TCS), and coolant distribution units (CDUs) and the training of field teams / customers. This role is pivotal in shaping our service and support strategy to ensure system assurance and operational excellence for our mission-critical customers.     What’s   in it For You:   The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments   The ability to make an impact with a company that is passionate about your career development   Paid training held in the field and at Nalco Water Headquarters in Naperville, IL   Enjoy a flexible, independent work environment    Receive a non-decaled company vehicle for business and personal use    Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!      What   you’ll   do:    Serve as the technical service expert on data center cooling systems, with a focus on liquid-to-liquid heat exchange and CDU technologies Support training of site level technicians and customers   regarding   installation, commissioning, maintenance, and troubleshooting activities   Manage the service components of startup/commissioning projects and operational activities for CDU and adjacent liquid cooling offerings Collaborate with customers, contractors, and internal teams during new data center builds and retrofits to ensure seamless integration of our cooling systems and services Leverage   previous   experience to help lead and develop high performing teams of technical professionals   Manage and can complete daily operations of site personnel, chemistry, reporting,   budget   and maintenance programs   Maintains   establish   relationships with Key Contacts    Can perform most of the positions managed. Can troubleshoot systems,   maintain   inventory management, and perform system audits   Communicate,   report   and resolve issues with minimal support from Operations Management team     Position Details:   Candidate must   reside   within a commutable distance of Monroe, LA Territory covers a 120-mile radius of Monroe, LA Targeted accounts are within the Global High Tech industry / Data Centers Overnight travel up to 15%   Minimum   Qualifications:    High School Diploma 3 years' experience in data center infrastructure or related with a strong focus on mechanical systems, cooling technologies, and commissioning processes.   Possess a valid   d river's   l icense and acceptable Motor Vehicle Record   I mmigration sponsorship   is not available   for this role     Physical Requirements   Drive a company vehicle as   required   to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to   determine   eligibility to drive a company vehicle)       Ability to perform essential functions of the job, with or without reasonable accommodation         Preferred Qualifications   Associate's degree Water treatment experience Proven   track record   in data center construction, startup, and operational support Strong understanding of critical facility operations, including redundancy, uptime requirements, and risk mitigation Excellent communication and collaboration skills, with the ability to   interface   with   both technical and non-technical stakeholders Experience working in a startup or fast-paced environment is a plus About Nalco Water:   In a world with