Solutions Consultant

Senior Solutions Consultant Gordian is the world’s leading provider of facility and construction cost data, software, and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans cost data and Capital Planning software solutions, hosted with our Gordian Cloud Platform (GCP). From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings, and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide. The Senior Solutions Consultant will help translate complex customer business requirements into viable business solutions. Their ability to deconstruct customer challenges into discrete, logical components will be paramount. The successful candidate will be highly self-motivated, an expert at juggling multiple competing projects and priorities on fast-paced timelines and is able to deliver unparalleled customer success. The Senior Solutions Consultant will be part of our Planning department’s Professional Services team, which focuses on assisting our customers in successfully leveraging our Capital Planning software solutions and their data to enhance their capital planning processes in support of their organization’s mission and goals. Gordian’s Capital Planning software helps facilities professionals objectively model multi-year capital plans that optimize and align investments with their mission. By centralizing asset and facility information, this cloud-based software provides the forecasting tools managers need to efficiently gather and maintain facility condition data on buildings and other real property assets, and then leverage that data to optimize budget decisions about maintenance and capital planning. This position reports directly to the Senior Manager of Professional Services and will be a remote position within the US.

Build long-term customer relationships Serve as a single point of contact for customers by managing the overall client engagement, including business process analysis, software installation, configuration, training, and overall client management Lead discovery, co-creation workshops and stakeholder interviews with our customers to clearly understand and document their capital planning process requirements and critical success factors for the project Generate and manage project plans and milestones communication (internal and external stakeholders) as well as risk mitigation for implementations Develop project plans specifying goals, regular reporting, owning meetings and communication, following-up on tasks, identifying risks and contingency plans, and keeping resources and efforts focused on the priorities, timeline, and budget in support of our larger more complex projects Assist clients in modifying their current processes to maximize the ROI for our products Lead Core and transactional data migration projects; including mapping, import, and error/warning analysis Develop documentation for agendas, project progress, action items, process flow, and reports Provide training to educate the customer in the operation and use of their solution and their capital planning processes Establish a foundation for the customer to achieve success post-engagement Assist with presale activities including meetings and conference calls to determine needs analysis and project scope/pricing Identify potential change request opportunities and sells additional resources/services to clients to increase revenues over planned targets Committed to being a product expert and using best practice to achieve customer goals Ensure project adherence to Gordian's project methodology (standard work) Leverage and implement Fortive Business System (FBS) tools where appropriate to proactively identify and solve problems Ensure appropriate billability of project