Director of Intake

Director of Admissions - Join Our Team at North Star Behavioral Health ***$15,000 Sign on Bonus*** ***$10,000 Relocation Bonus*** North Star Behavioral Health, Alaska's premier mental health facility, is on a mission to provide hope and healing to individuals facing psychiatric or substance abuse challenges. We provide acute inpatient and residential levels of care for children and adolescents. We also provide voluntary services to adults through our Arctic Recovery detox program, and specialize in military-specific care for first responders, service members, veterans, and their dependents through the Chris Kyle Patriots Hospital. Our commitment is to prioritize patient care, offering excellence, comfort, and security during their most vulnerable moments. Join us, and you'll become part of a supportive network of peers and leaders dedicated to continuous learning and industry excellence. At North Star, your career can thrive through robust education opportunities and advancement within the Universal Health Services (UHS) network. Who is North Star: At North Star Behavioral Health, we are dedicated to delivering a level of care that not only meets but exceeds expectations. Our vision is simple yet profound: to provide care that patients enthusiastically recommend to their family and friends, care that physicians prefer for their patients, and care that our employees take pride in delivering every day. We uphold this vision by wholeheartedly embracing the following principles: Service Excellence Continuous Improvement Employee Development Ethical and Fair Treatment Teamwork Compassion Innovation Our commitment to excellence isn't just a slogan—it's a way of life at North Star Behavioral Health. If you share these values and are passionate about making a positive impact on the lives of individuals and families facing mental health challenges, we invite you to join our team. The Director of Patient Access plans, organizes, supervises and directs the activities of the Intake and Admissions Department. Responsible for implementing, monitoring and evaluating the clinical patient assessment and referral process. Together, we can continue to provide the highest level of care and create a brighter future for those we serve.

Manages and supervises the Intake & Admissions staff to achieve effective delivery of service. 2. Manages the daily operations of the Intake & Admissions Department. 3. Maintains extensive knowledge of community resources and makes care decisions that best address the patient needs 4. Represents the Intake & Admissions Department in hospital matters and supports hospital goals and objectives. 5. Knowledgeable and able to communicate considerations relative to Patient Rights, Involuntary Detentions, Duty to Warn, Abuse Reporting, Advance Directives and COBRA/EMTALA. 6. Maintains documentation for calls and services received; prepares and submits timely, complete and accurate reports weekly and monthly. 7. Analyzes call data for demographic patterns, clinical trends, and other management considerations 8. Interacts effectively as a member of an interdisciplinary team including physicians, other clinical staff, business office staff, professional liaisons and referral sources; provides prompt, effective communications supporting the organization’s ongoing marketing and referral communication efforts. 9. Supports the organization’s strategic marketing plan; proactively identifies and responds effectively to opportunities for improving the organization’s public image and improving the service delivery system. 10. Functions as the organization’s patient advocate; rapidly and effectively investigating and resolving patient complaints. 11. Performs duties delineated for Intake Counselors, as needed. 12. Assists HR Department with hiring and selection processes through screening, interviewing and making recommendation for hire. Anticipates staffing trends and needs and