Principal Solutions Consultant

At Adobe, we're changing the world through digital experiences. Within Education, our mission is to empower institutions, educators, and students to create, communicate, and learn more effectively using Adobe technologies.   The Solutions Consultant operates within our SC organization. Working alongside our Account Executives and Customer Success Managers, you will help institutions discover new opportunities with Adobe and realize the value of their digital, creative, and AI ambitions .   You'll build positive relationships with institutional leaders and develop strategic account plans. You will lead executive conversations on AI and transformation, and help customers build lasting impact across staff, students, and services using Adobe!   Across Adobe's Creativity, Productivity and AI portfolio, you will help surface new opportunities, deepen executive engagement and position Adobe at the center of ambitions transformation programs.

Up to 50% travel to support customer engagements, industry events, and thought leadership programming.

Partner with Solution Consulting peers to lead discovery and solution mapping on select strategic opportunities, anchoring institutional and pedagogical expertise directly into the Solution Consulting motion   Support Proof of Value and storytelling engagements on strategic accounts, translating institutional pain into the value narrative AEs bring to economic buyers   Develop value frameworks and cases that connect Adobe's creative, AI, and document offerings to institutional outcomes, student success, staff productivity, and operational efficiency    Represent faculty, student, and administrative perspectives in customer engagements and internal strategy discussions   Partner with CSM, PMM, and Marketing to ensure narratives and GTM messaging reflect actual pedagogical and institutional realities   Serve as an internal voice on AI adoption across teaching and learning transformation and institutional transformation, helping the team and customers navigate AI forward offerings (CC Pro Plus, Acrobat Studio, Firefly, Acrobat Express) through a pedagogical, strategic, and trust lens   Partner with the Customer Success organization on engagement approaches for Digital Literacy and Faculty Development, shaping how programming like workshops, institutes, and webinars drives institutional adoption   Maintain external relationships across the HED thought leadership ecosystem, and academic conferences   What you need to succeed    A decade or more of firsthand experience inside Higher Ed institutions, as faculty, in academic leadership, or in program administration   Established thought leadership in Higher Ed and digital literacy, evidenced by speaking engagements, keynotes, or published work   Working knowledge of Adobe Creative Cloud and Document Cloud, or comparable ed tech platforms, with capacity to discuss specific product capabilities in customer conversations    Comfortable being the credible technical and institutional voice in the room with provosts, CIOs, and other senior academic leaders   Demonstrated ability to translate classroom and institutional realities into technology strategy and product positioning   Proven ability to build executive relationships and navigate complex organizations   Excellent communication, facilitation and stakeholder management, and the ability to work across Sales, Customer success, Solution Consulting, Marketing, and Partners   Skills we'd like to see   Familiarity with Generative AI and AI powered workflows in an academic context   Experience in Solutions Consulting, or Consulting role   What success looks like   You are recognized internally and externally as a go-to voice on higher education   Your input meaningfully develops how SC, AE, CSM, and PMM teams position Adobe to HED institutions    About Adobe Adobe empowers everyone to create through innovative platforms and tools that