FSTD Technical Support Engineer -1

A. ACCOUNTABILITIES 1. Ensures and coordinates with the FSTD technicians for the efficient operation of the Training Devices in order to keep a level of reliability as requested by Airbus training standards. 2. Is accountable for the high quality level and timely actions when performing trouble-shooting interventions following device failures or instructors' requests. 3. Is accountable for providing technical troubleshooting outside Airbus working hours and therefore without immediate supervision. 4. Is accountable for being proactive and proposing corrective maintenance solutions as and when required 5. Participates in the technical support and follow-up of the training sessions and provides efficient reports to other teams and managers. 6. Ensures the training center operation continuity outside normal working hours whenever the Team Leader/Engineer is absent. 7. Collaborative and teamwork are expected due to regular exchanges with Toulouse central support team; OEM support and Quality team B. MAIN ACTIVITIES The job holder is in constant relation (24 / 7) with instructors and trainee customers as the front line support regarding Training Devices operations. Customer’s satisfaction is his/her priority. He/she is accountable toward the hierarchy, for all his team decisions: technical, operational and relational. TRAINING DEVICES MAINTENANCE AND OPERATION TASKS ● Performs simulators and trainers daily operations (version change, pre-flights, instructors call). ● Plans, coordinates and performs preventive maintenance tasks and modifications defined. ● Ensures and performs curative tasks in a timely manner and with high level of quality. ● Ensures and performs the simulator software update package installation. ● Performs, analyses and checks Recurrent Qualification Tests Guide to prepare yearly Training Devices approvals by Authorities. ● Ensures and performs internal repair using bench’s tests in laboratory to minimize external repair expenses. ● Analyses and solves all the problems raised by customers and instructors. ● On instructor request, demonstrates functionality of the instructor panel. (Dry lease customers). TROUBLESHOOTING AND DISCREPANCY REMARKS INTERVENTIONS ● Performs on the spot troubleshooting interventions. ● Solves all the discrepancies remarks linked to hardware failures. ● Ensures that analyses, answers, solving or reports on all the discrepancies remarks raised on Training Devices are performed. TRAINING DEVICES SUPERVISION ● Ensures the necessary corrective actions following problems recorded during Preventive and corrective maintenance, DRs and recurrent qualification tests. ● Manages the training device parts and spare parts. ● Ensures compliance with the Compliance Monitoring System at all times ● Participate in the recurrent qualification if the schedule permits. TRAINING DEVICES IMPROVEMENT AND UPDATES ● Performs and follows-up projects linked to the reliability improvement or obsolescence problem. ● Performs Aircraft Database updates and specifics demands SAFETY INITIATIVES: ● Analyses reported in service events to identify any safety or environment issue. ● Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity ● Report any (potential) environment issue or (potential) environment event that is detected in the frame of the day to day activity. ● Can contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, contribute in the analysis and follow up of in-service events, contribute in the identification and analysis of hazards and risk assessment in their own domain of activity. C. OUTPUTS ● In an optimizing training devices schedule context, with his team, he will deliver the training devices on time and fully functional to the customers. The result of the job is linked to the customer