Portfolio Manager (eCom)

GENERAL PURPOSE: This role sits within the North America (NAM) eCommerce Business Operations - Strategy & Programs team and supports the coordination of digital demand intake, portfolio governance, and the operating tools that enable strategy-to-execution. The Portfolio Manager manages the digital demand intake process from idea submission through funding approval coordination, maintains visibility into the portfolio of initiatives and projects, and helps ensure portfolio information is maintained with consistent quality and accuracy.  This role partners closely with NAM Digital leadership, Global Digital teams, project managers, Finance, Technology, and cross-functional stakeholders to help translate business ideas into well-defined investment requests, support prioritization decisions, maintain portfolio transparency, and reinforce consistent governance routines. This is an individual contributor role responsible for coordinating core portfolio management processes, tools, templates, reporting, and governance routines in partnership with business operations leadership and cross-functional stakeholders. KEY RESPONSIBILITIES: MANAGE DIGITAL DEMAN INTAKE

Manage the digital demand intake process from idea submission through prioritization, business case support, and funding approval coordination. Serve as the primary point of coordination for new digital requests, technology needs, strategic initiatives, and improvement opportunities. Partner with requestors to ensure submissions are complete, clearly articulated, and supported by appropriate business rationale, scope, benefits, dependencies, timing, and investment assumptions. Coordinate review and sign-off routines with business, Finance, Technology, and leadership stakeholders to support timely evaluation and decision-making. Support intake review meetings, prioritization discussions, and decision forums to help ensure demand is evaluated consistently against strategic value, effort, risk, resource capacity, and funding requirements. Track requests through the full intake lifecycle and ensure approved work is transitioned into the active portfolio with the appropriate metadata, governance expectations, and delivery ownership.

MAINTAIN PORTFOLIO VISIBILITY ACROSS INITIATIVES & PROJECTS

Maintain a consolidated view of the digital initiative and project portfolio, including active, approved, proposed, and pipeline work. Provide portfolio-level visibility into priorities, investments, resources, risks, dependencies, timing, and delivery status. Monitor portfolio health and identify issues, risks, decision needs, or trade-offs requiring leadership attention. Prepare portfolio reporting, dashboards, summaries, and leadership-ready insights to support quarterly planning, leadership reviews, funding discussions, and operational governance. Partner with project managers and business owners to ensure projects remain aligned to approved scope, strategic objectives, funding decisions, and expected value outcomes.

MAINTAIN PORTFOLIO DATA QUALITY & PROJECT METADATA

Serve as the steward of portfolio data quality, ensuring initiative and project metadata is accurate, complete, current, and consistently maintained across portfolio management tools. Define and uphold standards for project information, including status, phase, owner, sponsor, priority, strategic alignment, funding status, key milestones, dependencies, risks, and benefits. Conduct recurring portfolio data reviews and quality checks to improve reporting reliability, dashboard accuracy, and decision-making confidence. Coach project managers and stakeholders on required portfolio updates, data expectations, and the importance of consistent metadata discipline. Identify data gaps, process breakdowns, and reporting inconsistencies, then implement improvements to strengthen portfolio transparency and operational rigor.

MANAGE PORTFOLIO GOVERNANCE

Coordinate and facilitate portfolio