QA & Controls Analyst

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future. Who we’re looking for This position will report to the Loan QA & Controls Manager and is responsible for executing and enhancing first-line QA/compliance/controls functions for TFSB to reduce the compliance and operational risk, in the areas of Residential Mortgage, Consumer/Business Deposits, and Commercial Loans. Responsibilities include execution of quality assurance and compliance processes, FDICIA control testing, performing ongoing compliance monitoring activities, issues remediation and creating performance reporting for key stakeholders within the Bank on the above activities and outcomes. This position requires regular and active partnership with mortgage origination and servicing teams, commercial lending operations as well as TFSB Compliance. This job is located in either Henderson, NV or Plano, TX, but is expected to be in a hybrid work environment. Occasional travel from Henderson to Plano or vice-versa may be required. What you’ll be doing First-Line Compliance Execute first-line compliance testing for loan originations and servicing, including creation of recommended enhancements to business processes to mitigate operational or compliance risk Provide responses, evidence and requested documentation for state and federal examinations and track associated remediation items in partnership with TFSB Compliance Quality Assurance & Process Improvement Execute real-time QA processes related to mortgage origination, closing and funding Execute real-time QA processes related to deposit origination and boarding Execute real-time QA processes related to commercial loan origination and funding Collaborate with the mortgage originations team on remediation of business process or quality issues Develop recommendations for improving lending processes and procedures for compliance with state and federal laws and regulations Track changes and/or updates to procedures, forms, LOS/POS for mortgage originations to enhance quality and/or compliance Controls & FDICIA Execute testing of lending-related FDICIA controls owned by the TFSB Operations Department and update key control inventory for lending processes Partner with project teams to ensure effective controls are in place pre-implementation of new processes or systems related to lending Reporting and Documentation Create and enhance internal reporting for management and key stakeholders on finding trends and recommendations related to operations gaps and issues Support audit and examination requests related to lending Ensure accurate inventory of control