TikTok Shop - WMS Product Manager

About the team The Warehouse Execution Systems team is responsible for planning and developing the core operational systems including WMS (Warehouse Management System) and DCS (Distributed Control System) — that power our warehouse network across multiple scenarios, from fulfillment centers and inbound sortation centers to storage & fulfillment centers and consumer package sortation centers. Our systems are the backbone of day-to-day warehouse operations, enabling teams to improve productivity, streamline workflows, and drive down operating costs at scale.

Responsibilities - Lead the product strategy, planning, and design of the Warehouse Management System (WMS) and Distribution Center System (DCS) for global e-Commerce fulfillment centers and consumer parcel sortation centers, building scalable and intelligent warehouse management solutions. - Own the end-to-end product development for core warehouse operations, including Inbound, Putaway, Storage, Replenishment, Picking, Packing, Outbound, Inventory Management, Returns, Transfers, and Sortation Operations, continuously improving operational efficiency, inventory accuracy, fulfillment speed, and cost performance. - Drive the development of warehouse automation capabilities by integrating WMS with automated warehouse solutions and material handling systems, including ASRS, AMR/AGV, Conveyors, Sorters, WCS, and WES, enabling highly automated and intelligent warehouse operations. - Deeply understand global fulfillment and logistics operations across different countries and business models, and build standardized, configurable, and scalable platform capabilities that support multiple warehouse types, operational scenarios, and regional requirements. - Partner closely with Operations, Supply Chain, Engineering, Data Science, and other cross-functional teams to define product roadmaps, deliver system solutions, and support new warehouse and sortation center launches while ensuring successful product adoption across global markets. - Leverage operational data and customer insights to identify business pain points, continuously improve warehouse products and operational processes, and build reusable platform capabilities that accelerate business expansion and long-term product competitiveness. - Stay at the forefront of warehouse technologies and industry best practices, driving continuous product innovation in areas such as warehouse automation, intelligent fulfillment, inventory optimization, and AI-powered warehouse operations.