Denials Optimization Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Denials Optimization Associate We are looking for a Denials Optimization Associate to join the Denials Optimization & Process Efficiencies team. In this role, the Denials Optimization Associate will play a critical role in improving revenue cycle performance by using data and analytics to identify denial trends, uncover root causes, and execute targeted process improvements that reduce manual effort and improve key operational KPIs. This role blends analytical problem‑solving, workflow optimization, and cross‑functional collaboration to turn insights into measurable performance gains. The Associate leads focused initiatives that drive sustained reductions in manual touches, denial rates, and rework while improving operational scalability.

The Denials Optimization & Process Efficiencies team is responsible for reducing operational friction, lowering cost per claim, and improving denial outcomes across the revenue cycle. The team partners closely with Operations, Business Intelligence, Training, Quality, and Technology teams to identify automation opportunities and standardize best‑in‑class workflows. Using data-driven insights and pilot-led experimentation, the team delivers scalable solutions that reduce manual workload and improve efficiency across payer and client programs.

Analyze denial performance data, workflows, and monitor outputs to identify trends, bottlenecks, and root causes impacting key KPIs. Translate insights into action by designing and executing targeted intervention strategies that measurably improve operational performance and reduce manual effort. Lead end‑to‑end optimization initiatives, including problem definition, data analysis, solution design, execution, and post‑implementation performance tracking. Develop success metrics and monitor KPI performance to validate impact, identify risks, and sustain improvements over time. Partner cross‑functionally with Operations, BI, R&D, Commercial, and Training teams to implement workflow changes, automation opportunities, and monitoring enhancements. Communicate findings and outcomes to leadership and stakeholders through clear, data‑driven storytelling and performance reporting. Typical Qualifications Bachelor’s degree or equivalent professional experience 3+ years of experience in denial management, revenue cycle operations, or a related operational role Demonstrated success driving process optimization and reducing manual effort Strong stakeholder engagement and cross‑functional collaboration skills Experience leading projects independently with measurable outcomes Working knowledge of project management concepts SQL or advanced data-querying experience   Expected Compensation $50,000 - $86,000 The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.   About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented    employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a