Service Administrator

We are looking for a talented Service Advisor to join our Cummins Inc. team in Tampa, Florida . In this role, you will make an impact in the following ways:

Build strong customer relationships by serving as the primary point of contact for service inquiries and support needs. Assess customer concerns and gather critical information to enable timely and accurate service resolutions. Create and manage work orders that streamline service execution and improve customer satisfaction. Communicate service status updates clearly, ensuring customers remain informed throughout the repair process. Coordinate with technical teams to expedite issue resolution and minimize equipment downtime. Support warranty and service administration activities to ensure accurate documentation and claim processing. Escalate complex technical issues appropriately to drive efficient problem resolution and seamless customer experiences. Contribute to branch growth by delivering exceptional service that encourages customer loyalty and repeat business.