Senior Specialist, Product Management – AI & API

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Management – AI & API Job Title: Senior Specialist, Product Management – AI & API Overview: The Services team and solutions fuel growth for partners globally by providing cutting-edge capabilities in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Mastercard Services' Operational Intelligence (OI) team is expanding its AI platform with Agentic AI, API-driven intelligence, and LLM-powered autonomous systems, with a focus on transforming financial reconciliation and operational workflows across the payments ecosystem. We are seeking a Specialist, Product Management – AI & Financial Reconciliation to support the design, development, and delivery of AI-powered and API-enabled reconciliation products. This is a generalist product role that spans agentic AI features, API product support, and analytical enablement. You will work closely with senior product managers, engineering teams, and business stakeholders to translate reconciliation domain requirements into clear product artifacts, assist in API capability analysis, and help drive execution across the product lifecycle. This role is well-suited to someone with a solid foundation in product management and a growing interest in AI/ML and fintech, who wants to work at the intersection of financial operations and intelligent automation.

Product Execution & Requirements - Support the authoring of Business Requirement Documents (BRDs), user stories, EPICs, and acceptance criteria for AI-powered and API-driven reconciliation features - Assist in translating reconciliation business rules, exception-handling logic, and operational workflows into structured, execution-ready product requirements - Maintain and groom the product backlog; coordinate sprint activities with engineering, QA, and data teams - Track and report on delivery progress, flagging risks and dependencies to the product lead - Contribute to product discovery activities including user interviews, workflow mapping, and requirement validation with internal stakeholders API & Analytical Product Support - Support analysis and documentation of API capabilities for reconciliation and operational intelligence products, including endpoint behavior, data contracts, integration patterns, and versioning requirements - Assist in defining API use cases for internal and external consumers — issuers, acquirers, processors, and operations teams - Collaborate with engineering on API specifications, sandbox testing, and integration documentation - Analyze product usage data, API telemetry, and operational metrics to surface insights and inform prioritization decisions - Support A/B testing, experimentation design, and KPI tracking for product features across both agentic and API-driven experiences AI Feature Support - Develop working familiarity with AI/ML concepts relevant to reconciliation including LLMs, agentic workflows, RAG pipelines, and anomaly detection - Support evaluation and testing of AI-generated reconciliation outputs, contributing to acceptance criteria around accuracy, auditability, and exception - handling - Assist in documenting human-in-the-loop (HITL) controls, fallback logic, and compliance checkpoints for agentic features - Help maintain product documentation, release notes, and internal enablement materials for AI-powered capabilities Stakeholder & Cross-Functional