OKTA L3 Support Lead & SME

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Key Accountabilities Design, build, and troubleshoot complex Okta Workflows (event‑driven, multi‑step, API‑integration) Handle changes for APP integrations. Lead Okta API‑based integrations and troubleshooting, including rate limiting, error handling, and token flows Support scenario‑based change delivery (app onboarding, federation, lifecycle orchestration) end‑to‑end Act as client‑facing technical authority, able to articulate design decisions and trade‑offs clearly Provide hands‑on technical leadership and advisory input across the Okta platform, workflows, and standards under WPP governance Contribute to the design and implementation of authentication policies, MFA controls, and security configurations subject to WPP approval Support platform scalability, resilience, and security alignment through execution, operational insight, and remediation activities Operations & Service Leadership Accountable for 24x7 availability, SLA performance, and service continuity Act as final escalation points for critical authentication and access incidents Lead P1/P2 major incidents , root cause analysis, and remediation actions Define and maintain on-call, escalation, and support readiness models Security, Risk & Compliance Ensure OKTA services meet security, audit, and regulatory requirements Partner with SOC, GRC, and Audit teams on risk assessments and compliance activities Own remediation plans for identified security gaps or audit findings Leadership & Stakeholder Engagement Provide technical and functional leadership to L3 SME and global IAM teams Act as a trusted advisor to senior IT and Security leadership Mentor senior engineers and ensure effective knowledge transfer Skills & Experience Essential 12–15+ years of experience in IAM / Security / System Administration, with significant hands‑on identity engineering experience 2+ years of hands-on OKTA administration, with strong focus on OKTA Proven hands‑on experience designing, building, and maintaining complex Okta Workflows (minimum 12 months) Proven experience supporting enterprise IAM platforms within a 24x7 service model Strong expertise in authentication, MFA, Single Sign-On, lifecycle management, and identity federation Hands‑on Okta API usage and troubleshooting, including token handling, rate limiting, and error resolution Expertise in Okta application integrations (SAML, OIDC, SCIM) and lifecycle orchestration, and app onboarding/offboarding Provide senior‑level hands‑on support for complex BAU and change activities, including workflow remediation, agent upgrades, audit support, and corrective configuration changes Lead P1/P2 incident management, root cause analysis, and remediation Act as senior technical escalation and mentor for L3 Okta engineers Strong client‑facing communication skills, able to articulate technical decisions and trade‑offs clearly Expertise in OKTA App integration and management of OKTA-mastered application lists and approver configurations, with regular CMDB updates Lead deployment, maintenance, and upgrades of new OKTA agents, including coordination with infrastructure teams, health monitoring and remediation Managing network zone configurations, and IP whitelisting within Okta Provisioning and governance of OKTA administrative access, including periodic review and revalidation Provisioning and lifecycle governance of service accounts, including certification and