Claims Consultant Leave & Disability

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity:   As a Claims Consultant supporting the Voya Leave Management (VLM) department, you will serve as a technical expert for complex claims. You will need to be a Subject Matter Expert in STD, Statutory, FMLA and other paid/unpaid leave policies. You will be considered a Legal Liaison and representative for depositions/arbitrations. You will need to proactively develop action plans to help improve process gaps. The Contributions You’ll Make: Legal Liaison Duties Represent the company in depositions and arbitrations Act as a bridge between legal teams and claims operations Claims Expertise Manage complex/non-complex disability and leave claims with accuracy and timeliness Provide mentorship and guidance to claim staff, supporting development and consistency in claim handling Serve as a SME on leave policies and procedures Operational Excellence Analyze claim data to identify trends and provide actionable insights Maintain service level agreements (SLA) Support continuous improvement initiatives and special projects across the department Communication & Relationship Management Communicate professionally with internal and external stakeholders via phone and email Build and maintain strong relationships to support client satisfaction and operational goals. Knowledge & Experience: High School diploma or GED 5 years of experience in claim management (STD, FMLA, PPL, PFL) 2 years of experience with Client Escalation – Resolution strategies Ability to analyze data and provide actionable insights based on client needs Strong decision making and critical thinking skills Excellent customer service and interpersonal abilities Ability to analyze data and provide actionable insights based on client needs Proficiency in Microsoft Office 365, including Outlook. Strong written and oral communication capabilities Proven critical thinking and problem solving High attention to detail and accuracy Ability to prioritize tasks and manage time effectively in a fast-paced environment. Collaborative mindset with the ability to work cross-functionally. Preferred Knowledge & Experience: Bachelor Degree #LI-IB1 Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of