Senior Business Analyst

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Business Analyst About your role: This is a leadership role that demands deep payments domain expertise, exceptional client-facing skills, the ability to navigate ambiguity in complex programmes, and a track record of leading analysis workstreams in large-scale regulated environments. The ideal candidate will bring strong consultative skills honed through direct client engagement, the confidence to shape solutions where requirements are unclear or evolving, and the ability to mentor and lead other analysts. They will also demonstrate the practical application of AI in business analysis, including the use of AI-enabled tools to accelerate requirements gathering, improve documentation quality, automate analysis tasks, and enhance traceability and validation. What you’ll do: Leadership & Client Engagement Act as a trusted adviser to senior client stakeholders, building and maintaining strong relationships at Director and VP level.          Lead and mentor a team of business analysts, setting standards for quality, consistency, and delivery. Own the analysis workstream end-to-end, taking accountability for scope, quality, and timely delivery of all BA outputs. Represent the programme in client-facing governance forums, steering committees, and executive reviews. Navigate ambiguity confidently — proactively clarifying scope, surfacing assumptions, and driving decisions where requirements are incomplete or conflicting. Influence and negotiate with stakeholders across organisational boundaries to align priorities and resolve competing demands. Coach junior analysts in structured thinking, stakeholder management, and payments domain knowledge.

Gathering & Business Analysis Lead discovery workshops with business stakeholders, technology teams, and external partners to elicit, analyse, document, and validate business and functional requirements. Analyse existing credit card issuing and processing workflows, identify gaps, and define future-state requirements aligned to migration objectives. Decompose complex, ambiguous business problems into structured, actionable requirements — even where source documentation is limited or stakeholder views conflict. Leverage AI-assisted tools to accelerate requirements discovery and summarisation, improve consistency and quality of requirement definitions, and support impact analysis and dependency identification. Ensure requirements are clear, testable, traceable, and aligned with business outcomes. Proactively identify risks, assumptions, issues, and dependencies (RAID) and escalate appropriately. Migration Analysis & Planning Lead the design and execution of credit card platform migration strategies, ensuring minimal customer and operational disruption. Define and validate data mapping, transformation rules, reconciliation requirements, and cutover dependencies. Drive planning and validation of parallel runs, rehearsals, and migration checkpoints, with a focus on data integrity and regulatory compliance. Anticipate downstream impacts and dependencies across multiple workstreams, proactively managing cross-functional alignment. Process & Functional Documentation Produce and own high-quality business process models, functional specifications, migration artefacts, and data definitions. Maintain end-to-end requirements traceability from business need through design, build, and test. Use AI-enabled documentation tools to improve accuracy and