Manager Initiatives Support, USCC - Colleague Engagement

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.  As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview: The U.S. Contact Center is looking for a Manager Initiatives Support, USCC - Colleague Engagement to help strengthen how we recognize, develop, connect, and support our colleagues. This level 10 individual contributor role will own key colleague experience programs across recognition, development, colleague activities, senior-leader events, and performance-objective support. In this role, you will bring structure to important colleague moments, from quarterly and annual recognition routines to leadership development programs such as LiFT and PEAK. You will plan onsite and remote colleague activities, support offsite meetings and leadership forums, and partner with senior leaders and HR to make performance expectations clearer for USCC roles. The right candidate is highly organized, detail-oriented, collaborative, and comfortable influencing across teams without direct authority. This is a strong fit for someone who cares deeply about colleague experience, enjoys turning ideas into well-run programs, and can balance people-first thinking with disciplined execution, documentation, and follow-through. The above details are specific to the role which is outlined in the general description below. The Manager Strategic Initiatives Phone Channel identifies opportunities that evolve our service offering in support of the US Contact Centers and providing legendary customer experiences, while achieving business results.   Depth & Scope: Represents the Shared Services organization in leveraging organizational capabilities in support of business line strategic priorities Provides support in the proactive development of strategies that enhance an integrated customer and employee experience across our contact centers Works effectively with Digital Channels Strategic Initiative Manager to understand operation impact of Digital change and proactively manages the evolution/development of the Omni channel experience Works effectively with business to ensure needs are met, negotiates requirements and facilitate service delivery, also acts as SME or sponsor for key projects Provides value added insights garnered from best practices and programs implemented in other phone channel business that would assist in the achievement of business objectives while creating operational consistency Provides initiative/business support through project intake process Provides support in the identification and execution of strategies/tactics to optimize the efficiency of the operational environment to the benefit of shareholder, customer and employees Works effectively across businesses, product partners and support groups to connect all the different business and operational strategies together, making recommendations to enhance capabilities in the contact centers and shared services groups Works with various partners / peers across product and multi-channels to develop strategic recommendations, with an eye on short, medium and long term opportunities. Prioritizes accordingly based on the needs of the business. Builds relationships with Contact Center