Manager of Data Analysis for Lab Production Support, Extended-Hours Support (ExHS)

Important: This position will work in one of the following three Extended-Hours Support (ExHS) shift teams:

1. Weekend Shift Team 1a. Rotation 1: Sunday to Thursday (9AM–5PM), Friday and Saturday off 1b. Rotation 2: Tuesday to Saturday (9AM–5PM), Sunday and Monday off

2. Early-Morning Shift Team 2a. Rotation 1: Monday to Friday (4AM–12PM Pacific Time), Saturday and Sunday off 2b. Rotation 2: Tuesday to Saturday (4AM–12PM Pacific Time), Sunday and Monday off

3. Late-Evening Shift Team 3a. Rotation 1: Monday to Friday (3PM–11PM Pacific Time), Saturday and Sunday off 3b. Rotation 2: Sunday to Thursday (3PM–11PM Pacific Time), Friday and Saturday off

• During hiring, candidates will select and commit to one shift team (Weekend, Early-Morning, or Late-Evening).

• Once hired and onboarded, the team member will work exclusively within that shift team.

• ExHS team members rotate quarterly (every three months) between their team's two rotations.

• There are no rotations between shift teams.

This is an exciting opportunity in our Data Science Production Engineering (DSPE) department at Natera (a global leader in precision medicine and genomics testing), to lead a team providing key data analytics services for our lab production operations. As a Manager of Data Analysis for Lab Production Support, you will work in one of the above three DSPE Extended-Hours Support (ExHS) shift teams, during the specified rotation hours. You will have the opportunity to apply innovative data analytics solutions, directly support the most cutting-edge medical diagnostics and genomics applications, and make real & immediate impact to patients and healthcare providers, by ensuring the specific ExHS shift team's timely and accurate data analytics support to production teams, e.g., product management team, lab operations teams, lab director teams, and genetic counselor teams.

Leadership

• Lead and mentor the specific ExHS shift team, fostering a culture of accountability, innovation, and collaboration.

• Measure, report, and continuously improve team operational effectiveness.

• Define and track team objectives, ensuring alignment with broader organizational goals.

• Provide career growth opportunities, feedback, and performance assessments for team members.

• Encourage individual contributors (ICs) to pitch ideas for process improvements and innovations.

Operational Excellence

• Ensure timely and accurate resolution of production escalations data analysis tickets.

• Train and coach team members on new technologies, procedures, and guidelines/best practices.

• Enforce operating procedures for compliance, quality, and efficiency.

• Manage and improve tracking systems for workload, capacity, and ticket SLAs.

Communication and Collaboration

• Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings.

• Proactively manage stakeholder expectations.

• Establish regular stakeholder reporting mechanisms.

• Translate complex analytical results into actionable recommendations for cross-functional partners.

• Effectively and correctly escalate issues encountered to other DSPE