Sr. Program Manager, HR Technology

We are Lennar   Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. A Career that Empowers You to Build Your Future Lennar is seeking a Senior Delivery Manager accountable for delivery across the full HR Technology portfolio — Workday, ServiceNow HR Service Delivery, Employee Center Pro, NowMobile, Docebo, Paradox, and custom HR applications. This is a player-coach role with no direct reports. The Senior Delivery Manager sets the delivery cadence, sequences the roadmap, owns release and change management, holds vendors to their commitments, and gets into the details when a release, cycle, or escalation requires it. Influence and follow-through are the currency of the position.

Portfolio Accountability Own end-to-end delivery accountability for the HR Technology portfolio across Workday (Core HCM, Security, Compensation, Recruiting, Talent, Absence, Time, Payroll, Reporting), ServiceNow HRSD and Employee Center Pro, NowMobile, Docebo, Paradox, and custom applications. Build and maintain an integrated roadmap that sequences projects, module deployments, and vendor releases against realistic capacity. Own demand intake and prioritization, including business case validation, effort sizing, trade-off analysis, and transparent disposition of requests. Partner with HR, Total Rewards, Talent Acquisition, Payroll, Finance, Legal, and IT leaders to translate objectives into a funded delivery plan. Manage portfolio financials — budget planning, forecast tracking, software and services spend, and variance explanation. Release & Change Management Own the HR Technology release calendar across all platforms, including Workday's two annual releases and weekly service updates, ServiceNow upgrades, and vendor-driven cycles. Run the release lifecycle: feature assessment, impact analysis, adoption decisions, regression testing, sign-off, deployment, and post-release validation. Set and enforce change control standards — environment strategy, tenant refresh cadence, configuration migration, approval gates, and rollback plans. Chair release readiness and go/no-go reviews, and make the call when readiness criteria are not met. Coordinate cross-platform dependencies so changes in one system do not break integrations, service workflows, or reporting in another. Own release communication and enablement, including business-facing release notes, training updates, and support readiness. Delivery Leadership Set and sustain the team's delivery cadence — intake, planning, iteration reviews, release checkpoints, and retrospectives. Provide direction, prioritization, and technical challenge to analysts and engineers without formal reporting authority; unblock work and escalate decisively. Mentor the team on requirements quality, testing rigor, and documentation standards, improving delivery predictability and defect escape rates over time. Step into hands-on work as needed — writing requirements, reviewing design and configuration, leading escalated troubleshooting, and supporting critical cycles. Vendor & Service Management Manage HR Technology vendors and implementation, AMS, and managed-service partners — scope, SOWs, deliverable quality, escalation, and service levels. Direct partner and contractor resources with accountability for outcomes rather than activity; support renewals, license true-ups, and vendor roadmap reviews with Procurement, Legal, and IT. Own the support model for the portfolio, including triage standards, service levels, and incident and