Software Development Engineer – UI

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Software Development Engineer – UI Location: For this role, we are looking for candidates who are able to work onsite in our Galway office two to three days per week. About Genesys Genesys empowers organisations to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, our AI-powered experience orchestration platform, we connect people, systems, data and AI to help organisations deliver more personalised and effective customer experiences at scale. Our Galway R&D centre is one of Genesys' key engineering locations, bringing together software engineers, product managers, UX designers and other technology professionals developing capabilities used by customers around the world.

We are looking for a Software Development Engineer with a strong UI focus to join the Work Automation team . Work Automation is building capabilities within Genesys Cloud that help organisations manage, automate and orchestrate work beyond traditional customer interactions. Our teams develop experiences used by agents, supervisors and administrators to manage work and business processes within the Genesys Cloud platform. You will work primarily with Angular , collaborating closely with UX designers, product managers and other engineers to turn product requirements and designs into high-quality intuitive, accessible and scalable customer experiences. This is a hands-on engineering role where you will own work through the full development lifecycle — from understanding a problem and contributing to the design, through implementation, automated testing and code review, to deployment and supporting the feature in production.

Design, develop and maintain high-quality applications and reusable UI components using Angular . Take ownership of features through implementation, automated testing, deployment and ongoing maintenance. Write clean, maintainable and well-tested code with a strong focus on quality. Investigate and solve technical problems independently while collaborating with the wider team when needed. Participate actively in code reviews and technical discussions, both giving and receiving constructive feedback. Work closely with UX, Product Management and engineering colleagues to understand customer problems and develop effective solutions. Integrate UI applications with REST APIs and services across the wider Genesys Cloud platform. Consider performance, accessibility, security and usability as part of everyday development. Use telemetry and operational data to understand how features behave in production and help diagnose and resolve issues. Contribute to the continuous improvement of our engineering practices, development processes and user experience.

Approximately 2+ years of professional software development experience , with a significant focus on web or UI development. Strong development experience with JavaScript and TypeScript . Experience developing modern web applications using Angular or a comparable component-based framework such as React or Vue. A solid understanding of HTML, CSS and responsive web development . Experience building and consuming REST APIs . Experience writing unit and automated tests as part of normal software development. A good understanding of software engineering fundamentals and the software development lifecycle. Experience with source control