Remote Customer Service Representative - KY & PA

Join Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role,   you’ll   deliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls.   We’re   looking for dependable professionals with   strong communication   skills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment.   Starting pay is $21.00 per hour ,   plus a $500 sign‑on bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment.   Essential Position Requirements   Must   reside   in   Kentucky  or   Pennsylvania  AND   be   within 80 miles or less   from one of the Columbia Gas facilities   located   below ( Proof of   compliance will be   required   upon   selection) :    Columbia Gas of Kentucky , 2001 Mercer Road Lexington, KY 40511 Columbia Gas of Pennsylvania , 12 Sandstone Way, Dunbar, PA 15431   OR 1600 Colony Rd York, PA 17408 Must be available from   7:00 am – 7:00 pm Monday - Friday   and able to attend 100% of the 13-week training program .   Ability to work from a secure, private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a professional and comfortable setup.   Maintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are not   permitted .   Proof of   compliance will be   required   upon   selection .     A smartphone is   required   to install a secure VPN   application.   This position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation, and occasional in-office visits may be   required   to support business needs or emergencies.   Successful applicants will   be required   to complete a CSR Aptitude Assessment. If offered a position, candidates will   be required   to pass a Background and Drug test.     P lease note : Due to our commitment to serving our customers,  all listed requirements are essential for this role.     Ideal candidates   demonstrate   a strong desire   to learn and the ability to think critically, solve problems, and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments.

Respond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments.   Handle emergency calls promptly and professionally.   Process customer requests for move-ins, account additions, and service transfers.   Manage refunds, compensation requests, and account updates.   Route escalated customer issues for   timely   resolution.   Provide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed.   Initiate service orders, respond to order inquiries, and provide status updates.   Assist   customers with credit and payment arrangements.   Guide customers to   appropriate self-service   channels when applicable.   Meet individual performance metrics, deadlines, and contribute to team goals.   Prioritize tasks effectively while managing multiple responsibilities.   Collaborate in a team environment to achieve shared   objectives .

Must be at least 18 years of age.   High school diploma or equivalent   required .   Minimum of one (1) year of customer service experience.   Proficient computer skills, including navigating multiple tabs, windows, and systems.   Ability to type at least 25 words per minute (WPM).   Strong written and verbal communication skills .   For bilingual candidates: Fluent in English and Spanish with strong written